Great Leadership By Dan

JULY 8, 2020

Step 1: Set up for Success The most resilient businesses have a forever promise they make to their customers—it’s like a mission, but completely focused on the customer’s goals and challenges. But you need the right culture for this approach, the right metrics (hint, the main KPI isn’t topline revenue) and the right resources.

Business Model 282

Business Model Long-term KPI Loyalty 282

CEO Insider

APRIL 8, 2021

As far as metrics are concerned, Key Performance Indicators (KPI) are deeply engrained in the management of businesses. From the boardroom to the frontline, leaders and employees at all levels are focused on delivering against an acknowledged set of outcomes or goals.

KPI 69

KPI Licensing Metrics Magazine 69

Strategy Driven

APRIL 16, 2014

Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. Set Clear, Specific Goals – The leaders must have clear goals and they need to articulate them. Metrics should cause action today.

Metrics 52

Metrics Process BPM KPI 52

Harvard Business Review

JUNE 16, 2015

If we use an automobile analogy, sales efficiency (SE) initiatives — like CRM, training, and KPI dashboards — improve the engine’s horsepower. Once you appreciate the importance of sales optimization, you need to focus on four capabilities, which will help you form a foundation on which to build a productive sales culture.

Productivity 8

Productivity Products CRM Efficiency 8

Harvard Business Review

APRIL 8, 2015

But in truth businesses rarely focus on only profitability; most strive to satisfy various stakeholders and meet the goals of balanced scorecards. The challenge for executives is, of course, to manage their conflicting goals, or so-called trade-offs. First: Market share is a dangerous key performance indicator (KPI).

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Strategy Driven

NOVEMBER 13, 2019

As an owner of your business, your first and foremost goal is to attract maximum revenues and sales. You can develop buyer personas around questions like: Who currently buying your products? Which age group and gender are more inclined towards your products? Determine success metrics. Begin with the tagline.

Marketing 11

Marketing USP Strategy Audience 11

Harvard Business Review

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. Big, strategic goals evolve into score improvements and incrementalism instead of gleaning useful insights that allow change with confidence. So where does it all go wrong?

Attrition 9

Attrition Metrics Net Present Value KPI 9