Let's Grow Leaders

FEBRUARY 20, 2023

Meaningful Business Metrics Aren’t About the Number When it comes to business metrics, there’s a secret that top-performing leaders understand, but might not tell you aloud: “Your customer doesn’t care about your internal scorecard.” Not to mention that no one can concentrate on twenty-seven metrics at a time.

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Let's Grow Leaders

DECEMBER 4, 2021

He knows the importance of psychological safety , 4:01 Set Hiring for Diversity Goals. 76% of employers have not yet set diversity goals. Without goals, it’s hard to make progress. 5:05 Re-focusing your metrics. In order to take your diversity hiring to the next level, consider your metrics.

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Diversity Video Metrics Compliance 399

Let's Grow Leaders

SEPTEMBER 23, 2021

Your Most Important Customer Loyalty Metric: Do Your Customers Come Back. 2:40 Shep discusses his current book and the importance of measuring beyond the metrics – measure the behavior and cadence to determine customer loyalty (i.e. The methods may have changed, but the basic goals and desires are still there.

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Customer Loyalty Loyalty Video B2C 343

Let's Grow Leaders

OCTOBER 8, 2021

15:39 – The goal is that every employee, every person in the organization, in every interaction, feels trusted, respected, and validated for their ideas, efforts, and contributions. Look at the metrics you’re using to assess success. Action is everything. 20:10 – Get the data. Action is everything.

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Diversity Metrics Reference Positioning 436

Let's Grow Leaders

NOVEMBER 2, 2015

” “That’s not a stretch goal, that’s a delusion.” I’m a big believer in isolating the variables, and making the big goals feel small. 1% on a key performance metric, they would save 2 million dollars! When they all execute they’ll blow that metric away. His math was brilliant.

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Team Metrics Goal Execution 180

Let's Grow Leaders

MARCH 9, 2015

Metrics matter. A balanced scorecard, with well-selected KPIs, will reinforce your strategy and align actions with goals. But when the metrics are the message, the business suffers. Talking only to metrics encourages such gaming, which wastes time and often gets people fired. . “94, 540, and 56.”

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Balanced Scorecard Metrics Short-term Long-term 180

Let's Grow Leaders

DECEMBER 27, 2012

With that will come more work, new project plans, and of course new metrics and reporting. The new initiatives will come [.] Great… now what can you discard? 2013 will bring new challenges, exciting initiatives and inspiring ideas. The post Discard and Replenish: What Will You Stop Doing in 2013?

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