Terry Starbucker

FEBRUARY 7, 2016

I’ve written a lot about this metric and its strong and proven correlation to profit, but the side benefit is that the score functions as quick answers to three critical questions: “ Do our customers love us ? And certainly, this metric can serve as a key operational measurement that can reduce expenses and improve profit.

Metrics 150

Metrics Retail Bottom-up Company 150

Terry Starbucker

JUNE 19, 2016

Metrics provide a important barometer of current positioning, as well as keep the ultimate goal clearly in sight. Accountability. Positivity. And… Love. That is why I believe in them so strongly, and you should too. Teaching shows the way forward for the fortress as it continues down the road, as one.

Metrics 150

Metrics Leadership Download Positioning 150

Terry Starbucker

FEBRUARY 17, 2013

There is a lot of “we”, and very little “I” The Triumph of Clarity - There is no doubt among the team as to the vision, goals and values of the company. They are clear, they are understood, and they are relatable to and aligned with their own personal goals and objectives.

Leadership 398

Leadership Wilde Metrics Goal 398

Terry Starbucker

OCTOBER 28, 2012

They are focused primarily on one goal: profit. We experimented for several years with metrics that could fit that bill but there never was that clear correlation to profit. While the metrics might have been different, the entire company was now in sync, aligned, and fully focused. It would, in effect, be a proxy for profit.

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Metrics Execution Goal Company 256

Terry Starbucker

SEPTEMBER 15, 2013

Tough , in driving hard for success, pushing metrics & measurement, setting high bars, holding people accountable, and making the tough decisions. And all of you aspiring nice guys should not view that as incompatable with setting demanding goals.” Here’s the thing – they aren’t incompatable at all.

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Sample Metrics Resistance Survey 404

Terry Starbucker

SEPTEMBER 29, 2013

Moving on to a new task or goal without a post-mortem (and any approriate praise and/or coaching) on the last one. Never re-evaluating or challenging exisiting metrics and goals “since they’re not broken” 13. Relying on the employee manual “to the letter” (also see #4 above).

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Short-term Leadership Long-term Policies 319

Terry Starbucker

OCTOBER 4, 2015

Tie the effort and the people “value” to meaningful metrics : Happy customers ( I used the Net Promoter Score ). Customers in pain (We came up with a metric called the “Customer Fault Rate” ). Acknowledge the people behind the product (seems all too obvious but it must be said). Total customers.

Leadership 150

Leadership Metrics Video Newsletter 150

Terry Starbucker

JULY 29, 2018

4) The right metrics & measurements are set up – Each position needs objectives measure of success, from both a personal, team, and company-wide perspective. 5 ) The metrics are monitored and measured, relentlessly – All the cool metrics in the world can’t do a lick of good unless there’s a human digesting (and using) them.

Metrics 171

Metrics Leadership Retail Follow-up 171

Terry Starbucker

JULY 12, 2015

1) Set the “BHAG” – Teammates want to be a part of something bigger then just “profit”; find a “big, hairy, audacious goal” and run for it. 13) Use the right metrics – Each position needs objectives measure of success, from both a personal, team, and company-wide perspective. (and PS, thanks Frank for asking the question!).

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BHAG Leadership Telecommunications Metrics 150

Terry Starbucker

DECEMBER 31, 2017

. “I will keep raising the bar” – While it may not be realistically feasible to keep setting higher targets on every measurable metric you have, at least try to raise one or two to higher levels than the year before.

Leadership 249

Leadership Self-aware Metrics Planning 249

Terry Starbucker

DECEMBER 4, 2016

Step 11: Relentlessly Push 3 Key Metrics – We have to measure what we manage, and while all great businesses measure a lot of important things, there should always be a few that are tracked and known to ALL teammates. We focus on all of those other steps (the mantra, the metrics, the values, etc), and we’ll succeed. And guess what?

Leadership 150

Leadership Mission Statement Metrics Survey 150

Terry Starbucker

DECEMBER 29, 2013

Synthesize Goals - Now that you’ve studied the business/project plan (see above), you need to reduce it to “bite sized” pieces so it can be effectively communicated throughout the organization.

Leadership 376

Leadership Self-aware Metrics Planning 376

Terry Starbucker

APRIL 24, 2011

Create a May “Stretch Goal&# and Find Some $$ to Fund It - Find a metric you’ve been hitting with regularity. You’ll love the look of fear on some people’s faces, and it’s a great way to teach “respect for the work&#. Raise the bar to a more difficult level for the month.

Leadership 327

Leadership Incentives Metrics Budgeting 327

Terry Starbucker

OCTOBER 8, 2017

I set a goal of at least meeting every one of the 1,100 employees in my department. I also added some real goals and objectives to the mix – the things that I believed would get them to happiness. I traveled to the field extensively. I had team meetings. I danced (strange, but true). I called them “The 5 Things You Need To Know”.

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Leadership Bottom-up Metrics Mentor 192

Terry Starbucker

MAY 21, 2017

On my last few visits there I started a habit of writing directly on the white board that was on the wall as I was speaking, recording thoughts I was having, inspirations I wanted to share, and metrics we were tracking. I had a goal in mind. “I I wondered, Was some of this getting through?

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Succession Leadership Commitment Travel 253

Terry Starbucker

SEPTEMBER 2, 2012

MEASURE your successes smartly by creating metrics that are truly meaningful and actionable for every team member. Having such metrics is a critical element to employee satisfaction. And construct a 360 degree real time feedback loop that highlights strengths and puts people in the best positions to succeed.

Team Building 363

Team Building Team Metrics Construction 363

Terry Starbucker

MAY 16, 2010

How these two goals are connected by the company’s leadership is critical to building operational greatness – an organization that is working at high efficiency, with great enthusiasm and ever increasing productivity. Key Company-Wide Metrics. Goals are set for these metrics, and rewards are given for hitting and/or exceeding them.

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Metrics Mission Statement Download Objective 243

Terry Starbucker

FEBRUARY 8, 2010

A few years ago my company started tracking a customer service metric, based on specific customer feedback. When we first started we more or less just “put it out there”, explaining the mechanics of the metric, the way it was compiled and scored, and setting a company goal. Michael Zakem February 12, 2010 at 11:26 am I agree.

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Succession Simon Metrics Tactics 284

Terry Starbucker

NOVEMBER 3, 2013

It’s when every person within an organization, leaders and all, is focused, coordinated, and pointed in the same direction, under a common purpose, and with a high level common set of goals and objectives. And, better still, I knew that if those metrics were optimized, profit would follow. How did I do this?

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Retail Drucker Objective Metrics 325

Terry Starbucker

AUGUST 5, 2018

I tried really, really hard to not let that anger get too far away from me – I directed it in the right place: Towards the goal. And then, kept driving towards the end goal, which was now clearly in sight. Measuring, monitoring and managing with the right metrics – The team needs to know where they stand, and what they are aiming for.

Leadership 171

Leadership Energy Metrics Stress 171

Terry Starbucker

AUGUST 1, 2010

He had just spent several days reviewing our business operations, and after absorbing our successes and industry-leading metrics, he couldn’t figure it out on his own. What’s the overarching goal? The “ big, hairy, and audacious &# goal? “Vi&# is Vision. What are our shared values?

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Blog Metrics Learning-by-Doing Handbook 246

Terry Starbucker

MARCH 7, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full Don’t Be A Victim of Success (Keep Climbing) by Starbucker on March 7, 2010 You set a goal, and with a lot of hard work, you hit it. You’ve achieved success.

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Succession Learning-by-Doing Career Short-term 160

Terry Starbucker

JANUARY 3, 2010

They build teams consisting of individuals who complement one another in a way that ensures consistent performance in line with corporate goals. The mantra embodied herein is “Build grand castles in the air while ensuring that they rest on solid foundations.”

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Leadership Ethics Course Learning-by-Doing 418

Terry Starbucker

MAY 1, 2011

Transform the Goals to a Cause. Next, the goals of the business are transformed to a cause that “bridges” with the Work and the WMTH. In this case, we went from “ Hit budget and greatly improve operating metrics ” (the goal) to “ serve our customers and support each other ” (the Cause). What is this model?

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IRR Leadership Metrics Goal 295