Let's Grow Leaders

FEBRUARY 20, 2023

Meaningful Business Metrics Aren’t About the Number When it comes to business metrics, there’s a secret that top-performing leaders understand, but might not tell you aloud: “Your customer doesn’t care about your internal scorecard.” Not to mention that no one can concentrate on twenty-seven metrics at a time.

Metrics 266

Metrics Balanced Scorecard Stress Long-term 266

Let's Grow Leaders

OCTOBER 8, 2021

As a business leader, how do you create a purposeful, positive, and productive work environment for you employees and customers while improving your bottom line? Look at the metrics you’re using to assess success. In short, “good” comes first. Your culture is imperative. Action is everything. Action is everything.

Diversity 436

Diversity Metrics Reference Positioning 436

Let's Grow Leaders

DECEMBER 5, 2022

When you equip your managers with the essential skills to avoid these mistakes, you’ll achieve results more quickly, have more nimble teams, reduce turnover, build a strong culture, and be able to focus everyone’s energy on serving your customers with better products and services, rather than constantly dealing with internal friction.

Management 584

Management Follow-up Motivation Goal 584

Let's Grow Leaders

FEBRUARY 6, 2023

Each department has its own agenda and strategic goals. Each department must consider the overall customer relationship, not just for its product or performance metric. Success for the overall customer relationship might mean sacrifice for any given product or department. They can see all the offerings in one place.

Organization 266

Organization Power Project Consensus 266

Let's Grow Leaders

FEBRUARY 13, 2023

. “I’ve noticed we’ve had a few missed deliverables lately (or late work, or poor performance metrics). My plate is already full, but I also want to ensure our team meets our goals. Workplace gossip will tank productivity and then your manager has to deal with the lazy coworker AND the distraction it’s causing.

Motivation 234

Motivation Short-term Resistance Long-term 234

Let's Grow Leaders

JUNE 11, 2014

Windshield Watchers look deceptively productive. Urgent always trumps important in such team members, so although they’re getting a lot done, but not necessarily making progress toward bigger goals. Sure customer service metrics improve, but financials suffer. Common Prioritization Traps. Here’s how you can help.

Team 417

Team Objective Energy Brainstorming 417

Let's Grow Leaders

APRIL 22, 2016

That guides the metric I want to use. ” where she shares that when venting is handled correctly, it can be a healthy and productive part of creating an effective team environment, and how to vent effectively. This determines where your team is headed and serves as a guide for achieving your goals. Follow Beth.

Learning-by-Doing 180

Learning-by-Doing Workshop Metrics Download 180