Harvard Business Review

SEPTEMBER 24, 2012

Consider that improving Netflix's recommendation-engine accuracy by about 10% proved so challenging that only two teams — of tens of thousands from over 180 countries competing for the $1 million prize — were able to hit the goal. Will Big Data Kill All But the Biggest Retailers? Analyze and Discover. More >>.

Metrics 15

Metrics Media PR Benchmarking 15

Strategy Driven

MARCH 21, 2011

How to start measuring the factors that are most critical to the success of the business and identify the metrics that express them. For well over a century managers have achieved increasing productivity on ever larger scales by dividing and subdividing work into smaller and smaller units. Most companies get metrics all wrong.

Hammer 50

Hammer Chief Executive Officer Metrics Process 50

Harvard Business Review

AUGUST 17, 2017

Consumers are registering their concerns about how companies make their products. Many of them responded by including quality metrics in their compensation incentives. As any compensation consultant will tell you, comp plans can address only so many metrics. Despite conflicting messages about climate change from U.S.

Execution 11

Execution Metrics Long-term Incentives 11

Harvard Business Review

MAY 17, 2017

” Beyond the usual financial metrics, JetBlue also measures the strength of its culture and the quality of its experience. ” GE is also using very different metrics for its platform businesses. The key metrics are assets on the platform , rather than margin or revenue growth.

Airlines 14

Airlines Strategy Business Model Metrics 14

Harvard Business Review

NOVEMBER 12, 2018

The UN, for example, has outlined 17 broad Sustainable Development Goals for 2030. The goals include eliminating poverty, offering affordable and clean energy, achieving gender equality, protecting ecosystems, increasing responsible consumption and production, and much more. Progress is measured with 169 targets.

Execution 10

Execution Incentives How To Committee 10

Harvard Business Review

OCTOBER 9, 2012

But as Michael Lewis describes in Moneyball , the Oakland Athletics discovered that the metric the team's scouts used to choose players had nothing to do with whether those players would score runs. Leave aside, for the moment, which metrics you currently use or which ones Wall Street analysts or bankers say you should.

Banking 15

Banking Metrics Objective Retail 15

Harvard Business Review

MARCH 21, 2018

Yet, according to recent consumer research from Kantar Retail, 71% of consumers now claim that loyalty incentive-programs don’t make them loyal at all. But his framework also offers a model for rethinking the traditional four P’s of marketing: product , price , place , and promotion.

Loyalty 14

Loyalty Marketing Apparel Maslow 14

Harvard Business Review

AUGUST 29, 2016

In the search for profitable organic growth, more and more companies are making major investments in optimizing the end-to-end customer experience – every aspect of how customers interact with the company’s brand, products, promotions, and service offerings, on and offline.

Retail 14

Retail Apparel Motivation Attrition 14

Terry Starbucker

NOVEMBER 3, 2013

It’s when every person within an organization, leaders and all, is focused, coordinated, and pointed in the same direction, under a common purpose, and with a high level common set of goals and objectives. Like in a retail business, I’d look for a repeat customer count of some kind. The second, is a Customer Pain Number.

Retail 325

Retail Drucker Objective Metrics 325

Harvard Business Review

OCTOBER 3, 2014

Following are tips organizations can follow to drive a horizontal focus on analytics and achieve their desired business outcomes, such as customer retention, product availability, or risk mitigation. Identify the right metrics that “move the needle.” to better understand the effectiveness of a new product launch).

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Harvard Business Review

AUGUST 30, 2018

In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. The retail organization wanted to see how this applied to its stores. Goals and metrics were transparent to everyone so that nothing was hidden. To show how it works, we’ll walk you through an example.

Motivation 11

Motivation How To Learning-by-Doing Retail 11

Harvard Business Review

OCTOBER 3, 2014

Following are tips organizations can follow to drive a horizontal focus on analytics and achieve their desired business outcomes, such as customer retention, product availability, or risk mitigation. Identify the right metrics that “move the needle.” to better understand the effectiveness of a new product launch).

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Retail 8

Harvard Business Review

SEPTEMBER 24, 2018

Orange’s VBN is one example; another belongs to a large telco in Silicon Valley, where its teams huddle alongside those from customers to prototype products and services. But what are the goals of these corporate coworking spaces? This is unsurprising given their goal of smuggling the benefits of coworking inside.

Company 10

Company ROI Metrics Engineering 10

Harvard Business Review

FEBRUARY 7, 2012

In developed markets, Nielsen panel data, IRI reports, and other syndicated, standard metrics, are always there ready to buy. Only 20% of the country's retail market is organized like a WalMart or Carrefour, versus 85% in the US. Percentage growth year-on-year of one retail channel over another was interesting, but not as critical.

Retail 12

Retail Supply Chain Merchandising Metrics 12

Harvard Business Review

JUNE 30, 2017

This is a particularly acute issue at the entry level, where employers have come to accept that high levels of attrition and low levels of productivity and quality are normal. It has trained and placed 11,000 graduates into entry-level jobs in four sectors: health care, tech, retail/sales, and skilled trades.

Training 11

Training ROI Attrition Metrics 11

Harvard Business Review

JUNE 7, 2016

Conventional wisdom would seem to suggest that companies have no incentive to lengthen the life cycle of their products and reduce the revenue they would get from selling new goods. For the most part, consumers control what happens to a product. At the same time, offering repair supports the perceived quality of its products.

Company 8

Company Apparel Incentives Retail 8

Harvard Business Review

MAY 9, 2014

In e-commerce, advances in tracking and analytics have made it possible for retailers to understand what individual customers are doing before they make a purchase, and to gather and analyze hundreds and thousands of data points to identify trends. Take Alex and Ani, which designs and retails jewelry, and Belk, a department store chain.

Retail 12

Retail Chief Technology Officer Technology Merchandising 12

Harvard Business Review

JULY 11, 2017

metros that increased their productivity, average wages, and standard of living from 2010 to 2015, only 11 metros achieved inclusive economic outcomes. Located on the east side of the NoMa train tracks, Union Market began as a working food production and distribution center in the 1930s. This needs to change.

Real Estate 13

Real Estate Development Long-term Short-term 13

Harvard Business Review

AUGUST 7, 2018

It starts with a “vision” statement, moves on to “strategic themes” (six in all) and culminates in 28 “strategic goals.” It was a national distributor of milk and other dairy products and in it, farmers occupied two roles. I have one such document in front of me as I write this.

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

MARCH 22, 2017

Marketers need to master data analytics, customer experience, and product design. This includes the product, the buying process, the ability to provide support, and customer relationships over time. Like many retailers, Macy’s has traditionally spent 85% of its marketing budget on driving sales. The metrics also changed.

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

APRIL 5, 2012

Consider how market potential estimates helped a business within GE that leases over-the-road trailers to trucking, retail, and manufacturing companies. The business had ambitious revenue growth goals, and sales leaders wanted to focus sales efforts on the most attractive opportunities. Deduce the data. Build the data.

Retail 9

Retail Incentives Tactics Pharmaceuticals 9

Harvard Business Review

DECEMBER 7, 2017

Among other things, there is growing demand from both retail and institutional investors to align their capital with better environmental and social outcomes, and more resources going into index fund or quasi-indexing products. In both cases, social and environmental metrics matter for the business’s financial success.

Supply Chain 8

Supply Chain Asset Management Chemicals Long-term 8

Harvard Business Review

MARCH 3, 2015

Consider: The most common metrics for evaluating social media are likes, tweets, reviews, and click-through-rates (CTRs) for online ads — not cause-and-effect links between the medium and market results. With new media, therefore, great expectations are common and missing the goal is understandable: it takes practice and learning.

Media 8

Media Advertising Public Relations Forrester 8

Harvard Business Review

JULY 2, 2012

Think about how your company sets prices: Are you confident that your prices capture the value of your products and services? But to garner the highest price, your sales force needs to confidently articulate why your product offers the highest value compared to rivals. If your product is better, let customers know how.

Price 14

Price Strategy P&L Incentives 14

Harvard Business Review

MAY 6, 2016

The board chose earnings per share (among other financial metrics) to measure and reward executives for long-term performance. As earnings goals became harder to hit with internal growth, the company used most of its money for share buybacks to achieve its three-year earnings-per-share goals.

Long-term 8

Long-term Incentives Short-term Management 8

Harvard Business Review

SEPTEMBER 9, 2014

First, CIOs and technical leaders too often take a limited “tech-implementation” view and measure success on deployment metrics like live sites or licenses. They make their money by selling products and software, rarely by getting them used at scale. Transformation goals and measures are inextricably linked.

Technology 8

Technology Metrics Budgeting CIO 8

Harvard Business Review

JULY 25, 2016

But what worked for Comcast or Best Buy or Universal Studios probably will not work for a bank, tech startup, or retail company. Also consider your industry, the recent performance of the brand, and the current traditional marketing promotions for the product and its competitors. Link marketing goals to social media KPIs.

Media 8

Media Strategy Audience Brand 8

Harvard Business Review

SEPTEMBER 21, 2016

Before joining Facebook as a security engineer in 2015, I worked in industries from consulting to manufacturing to retail. They clearly understand the importance of protecting the safety of people using our products, including users’ personal information. Building Trusted Products. Sponsored by KPMG.

Team 8

Team P&L Engineering Cost 8

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. Phones4U, a UK mobile phone retailer, announced a big increase in the weight of Net Promoter scores in its frontline pay plan. Truly reliable feedback and metrics. And if your metrics aren't trustworthy, then your compensation system won't be either.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

OCTOBER 29, 2012

These deficiencies are as common in health care and education as they are in manufacturing and retail. And even small improvements in practices can have a huge impact: Among manufacturers, for example, we found that a one-point gain on our five-point scale correlates with 23% higher productivity, 14% higher market capitalization, and a 1.4-percentage-point-higher

Management 8

Management Benchmarking Short-term Incentives 8

Harvard Business Review

DECEMBER 25, 2013

To keep costs under control, you’d set goals for reducing it every year. Leaders kept a tight rein on costs, with goals for reducing average call time, improving customer satisfaction levels, and driving more service volume to the Web. The trouble was that the scripts, metrics, and rules were getting in the way.

Call Center 9

Call Center Attrition Cost Center Learning-by-Doing 9

Harvard Business Review

JULY 11, 2017

The ultimate goal is to signal to the market that the digital acquisition is part of a series of moves that will help you adapt and win in the digitalization of your industry. Web scraping by Quad Analytix pulls assortment mix and price point data from multiple retail sites to help acquirers understand market dynamics. Insight Center.

Due Diligence 8

Due Diligence Company Learning Curve Finance 8

Harvard Business Review

SEPTEMBER 22, 2011

Finding that first market — a few customers willing to pay for your early product — is hard enough. By working with a few dedicated partners — some were called "value-added-resellers" and some were national retailers such as Best Buy — Apple was able to grow its sales exponentially. Augment expertise.

Learning-by-Doing 15

Learning-by-Doing Rogers Marketing Outsourcing 15

Harvard Business Review

FEBRUARY 8, 2013

Suzanne Ackerman-Berman at Pick n' Pay in South Africa is leading an innovation lab to help small-scale farmers and entrepreneurs become reliable suppliers to the retail industry. Their ideas for products, services and management practices may not survive market tests. Do they always succeed in these endeavors?

Real Estate 8

Real Estate Constraint Entrepreneur Restructuring 8

Harvard Business Review

MAY 28, 2015

There is reason to worry that the reward system in our field, particularly in the publication process, is misaligned with the goals of good science. Citation metrics are widely used in faculty evaluations and routinely come up in tenure reviews. The questions of good for what and good for whom are worth revisiting.

Management 8

Management Retail Ethics Construction 8

Harvard Business Review

SEPTEMBER 12, 2016

Your goal, says Johnson, is to “show that you understand the problem the other person is trying to solve and how your skills put you in a position to help.” If, for instance, colleagues say you are a great people manager, seek out metrics to support that idea. ” The goal is to create a connection on a human level.

How To 8

How To Bond Discount Case Study 8