QAspire

MARCH 8, 2015

When a customer reports problem with your software, you do an incidental root cause analysis and address the code quality problem. But when you look at the whole system, you might figure out that the real root cause is in something which is immeasurable yet important – may be, collaboration with other teams or how you sell.

Root Cause Analysis 70

Root Cause Analysis Senge Metrics Software 70

Harvard Business Review

OCTOBER 3, 2014

Following are tips organizations can follow to drive a horizontal focus on analytics and achieve their desired business outcomes, such as customer retention, product availability, or risk mitigation. Identify the right metrics that “move the needle.” Develop a robust root cause analysis capability.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Harvard Business Review

OCTOBER 3, 2014

Following are tips organizations can follow to drive a horizontal focus on analytics and achieve their desired business outcomes, such as customer retention, product availability, or risk mitigation. Identify the right metrics that “move the needle.” Develop a robust root cause analysis capability.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Retail 8

Harvard Business Review

DECEMBER 13, 2016

Depending on the question, you may also look for these steps in their answer: identify interconnected and interdependent functional areas, including predictive metrics. check the strategic plan. review company and industry multiyear forecasts. identify and track key industry and economic environmental factors.

Strategic Planning 8

Strategic Planning Root Cause Analysis Tactics Industry 8