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First Look: Leadership Books for September 2021

Leading Blog

Most organizations have created always-on work contexts that are burning people out and hurting performance rather than delivering productivity, innovation and engagement. Your personal goals need a long-term strategy. Radical Product Thinking : The New Mindset for Innovating Smarter by Radhika Dutt.

Books 318
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This Is What Real Leaders Do

Tanveer Naseer

Rather, these leaders understood that the key to creating a compelling vision or goal that others would want to be a part of requires that we put our focus on how to create a supportive environment; that as leaders, we need to care more about doing right by our employees, than on being right [ Share on Twitter ].

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Six Numbers Reveal the Booming Business of Auto-Analytics

Harvard Business Review

Now we can lace up a pair of "smart" sneakers and instantly shift from running by feel to running by metrics. Once a person crosses that threshold they are " massively more likely " to keep running by metrics than by feel alone. Frederick Taylor''s famous Time and Motion studies aimed to make factory work more scientific.

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Followership : Blog | Executive Coaching | CO2 Partners

CO2

Nothing gets done in organizations without followers, as they are people closest to the customers and issues, creating the products, taking orders, and collecting payments. Research has consistently shown that more engaged employees are harder working, more productive, and more likely to stay with organizations than those who are disengaged.

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The Dangers of Linking Pay to Customer Feedback

Harvard Business Review

It can spur creativity and accelerate actions designed to meet important goals. It's the basis for their goals. Once compensation depends on improving a particular score, people tend to focus on the metric rather than on what it tells you about what customers want or need. Done right, it can reinforce a company's values.

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The One Question Every Successful Leader Must Answer (Even Before.

Terry Starbucker

It’s really a matter of giving meaning to the work that each person does, which leads to happier, more motivated, and more productive teammates. A few years ago my company started tracking a customer service metric, based on specific customer feedback. The metric performed reasonably well, but hit a plateau short of the goal.

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Fulfilling the Promise of AI Requires Rethinking the Nature of Work Itself

Harvard Business Review

Paul Taylor/Getty Images. Millions today are already freely committing billions of hours, across distant locations, to co-creating products and services they care about. Pick a single front line work environment that is pivotal to performance, and charge workers there with a purposeful goal or question.