Six Disciplines

JUNE 14, 2011

Business process improvement was revolutionized when Dr. Michael Hammer introduced the international best-seller Reengineering the Corporation. Dr. Hammer’s research and teachings focus on how to transform business operations; his work is relentlessly pragmatic and immediately applicable. But what are business processes?

Process 98

Process Hammer Operations Video 98

Six Disciplines

DECEMBER 13, 2013

This importance was hammered home to me in a lunch meeting with “Sandy,” who recently moved to a much larger organization. Small businesses have an enormous advantage in their ability to help people connect to the purpose of the organization, AND enable them to see that what they’re doing is contributing to that purpose in a meaningful way.

Customer Intimacy 133

Customer Intimacy Hammer Competitive Advantage Organization 133

Six Disciplines

MAY 17, 2013

This importance was hammered home to me in a lunch meeting with “Sandy,” who recently moved to a much larger organization. Small businesses have an enormous advantage in their ability to help people connect to the purpose of the organization, AND enable them to see that what they’re doing is contributing to that purpose in a meaningful way.

Customer Intimacy 116

Customer Intimacy Hammer Competitive Advantage Organization 116