Harvard Business Review

MARCH 22, 2012

I also argued that capital markets regulators are much more lackadaisical about protecting the game that has been entrusted to them — and they should learn a lesson from the NFL before their game is irreparably damaged. NFL fans collectively gasped when the hammer came down. How about Commissioner Goodell on 'bounty-gate'?

Hammer 11

Hammer Rogers Letter Marketing 11

Strategy Driven

JUNE 25, 2012

First, it’s a heavy dose of product training. for all product training. Trainers and training departments will scoff at this because it will mean a huge reduction in what they do and how they do it. MAJOR CLUE: All product training should be given at a customer’s place of business. Outside training.

Training 50

Training Price Hammer Customer Loyalty 50

Leading Blog

SEPTEMBER 23, 2013

Getting executives into a room and hammering out a contract doesn''t make a deal. This means priming the pump through joint sales calls and other marketing efforts. Besides, watching peers make money is far more motivating than a month of training and pep talks. Every partnership is like moving a stubborn mule. Think Small.

Succession 284

Succession Early Adopters Hammer Price 284

Harvard Business Review

JUNE 10, 2011

The company put 10% of its service center employees through a very practical, low-cost " green belt " training program. The firm then tasked each employee with a specific project to cut costs, armed with their tools and training. can often have a superior attitude and be zealots with a hammer, so that everything looks like a nail.

Six Sigma 15

Six Sigma Bottom-up Cost Project 15

The Horizons Tracker

OCTOBER 21, 2020

Indeed, a central theme of Lumina Foundation CEO James Merisotis’ latest book, Human Work , is that we often struggle to truly understand what skills we have, and indeed what skills we need to have in order to thrive in the modern labor market.

Govindarajan 82

Govindarajan Technology Hammer Process 82

Harvard Business Review

AUGUST 14, 2015

Reflecting this broader viewpoint, the company began to expand its market footprint, by, for instance, investing in a start-up that planned to sell furniture via the internet. stores in February 2008 for three hours to re-train baristas. Google is wise to learn from these two brand histories.

Brand 8

Brand Banking Apparel Strategy 8

Harvard Business Review

OCTOBER 9, 2015

.” Keiretsu “was widely seen as a great Japanese strength,” Summers notes, “yet even apart from Japan’s manifest macroeconomic difficulties, Japanese companies lacking market discipline have squandered leads in sectors ranging from electronics to automobiles to information technology.”

Hedge 8

Hedge Short-term Long-term EPS 8

Harvard Business Review

MARCH 21, 2011

But because we failed to hammer out exactly how we would operate (including our respective roles and responsibilities), infighting distracted from operating, cash became a concern, and the business slowly, then quickly, imploded. But as in any relationship, eventually their flaws and their failings are clearly exposed.

Due Diligence 14

Due Diligence Magazine SWOT Christensen 14

Strategy Driven

APRIL 22, 2011

A young, inexperienced, but talented associate had what he thought was a plan for a powerful new marketing initiative. But if your employees take a risk and fail, and you come down on them like a hammer, guess what? In my book, I recount an incident that took place at a famous, fast-growing technology company.

CEO 57

CEO How To Venture Capitalist Follow-up 57

Harvard Business Review

FEBRUARY 21, 2014

That sounds a lot like Philip Tetlock’s hedgehogs and foxes , where the people who keep hammering at it and don’t care if their forecasts are wrong are more likely to be wrong. I think there’s a big marketing side to this story, and the ones who were good marketers ultimately succeeded. They’re all very good at that.

Open-book 8

Open-book Trends Hammer Credit Rating 8

Strategy Driven

FEBRUARY 9, 2015

Here are the most prominent examples : Provide positive attitude training for everyone in the company. Provide specific and customized empowerment service training for everyone in the company (what is EACH employee allowed to do and say to a customer?). Many Happy Returns : Return on training. Especially for front line people.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Harvard Business Review

FEBRUARY 6, 2017

” He told me he regularly said no — to more staff, to bigger marketing budgets, to additional equipment. Without a larger marketing budget, sales will drop. Without a hammer, we’re more likely to think of a shoe as a good tool to get a nail pounded into the wall. His answer blew me away. “Say no!”

Creativity 8

Creativity Budgeting IPO Merchandising 8

Harvard Business Review

APRIL 27, 2015

” What we’ve observed is that in most organizations, the innovation power­train is missing several critical components. Likewise, no matter how slick your company’s online idea market, it won’t yield many high-value ideas if your associates haven’t been taught to think like innovators.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

JANUARY 7, 2011

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. There were few role models and little time for training. How many times have you heard "I'm a finance person" or "I'm a marketer"?)

Process 15

Process Champy Competitive Advantage Hammer 15