Skip Prichard
JUNE 22, 2020
James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Especially important is ongoing training for managers, for without their leadership, sustainment is nearly impossible.
Tony Mayo
MARCH 10, 2010
Biography of Werner Erhard, the Source of Executive Coaching How to Conduct a "Customer Listening Session" Twitter Log XII Spidertown by Abraham Rodriguez, Jr. Similarly, Hart, Heskett, and Sasser (1990) suggest that those with memories of poor service tell approximately 11 people while those with pleasant recollections tell only six.
The Practical Leader
OCTOBER 24, 2011
John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. Retention : Lower recruiting, hiring, training, and lost productivity costs because of greater employee loyalty. Although it provides a framework, it’s not a how-to book.
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