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Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not. Who wouldn’t want to achieve results similar to those reported by Kotter and Heskett? In 2005, J. Kotter and James L.

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Book Review of “The Culture Cycle: How to Shape the Unseen Force that Transforms Performance”

The Practical Leader

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. Policies, Practices, and Behaviors (e.g. Heskett does a great job of showing how culture is critical to organizational success and providing powerful and highly illuminating examples. Expectations (e.g.

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How to Ignite and Sustain Organizational Growth

Skip Prichard

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Approachability means not only having an open-door policy, but also demonstrating that it is more than lip service.

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The Culture Cycle: How to Shape the Unseen Force that Transforms Performance

Harvard Business Review

Heskett introduces a powerful conceptual framework for managing culture change and shows it at work in a real-world setting. Heskett's "culture cycle" identifies policies, practices, measures, and behaviors that are crucial to moving cultures forward. In this HBR webinar, James L. Listen here.

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Six Components of a Great Corporate Culture

Harvard Business Review

Heskett , culture "can account for 20-30% of the differential in corporate performance when compared with ''culturally unremarkable'' competitors." And whatever an organization''s values, they must be reinforced in review criteria and promotion policies, and baked into the operating principles of daily life in the firm.

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