Modern Servant Leader

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

They could not just be putting customers up in hotels, but in Bed and Breakfasts and 5 star resorts. Southwest Airlines, for example, could be investing not just in buses for stranded passengers, but in limousines and town cars. When we screw up and we know it, we need to overcompensate to right the wrong. Brand Your Changes.

Airlines 188
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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

They could not just be putting customers up in hotels, but in Bed and Breakfasts and 5 star resorts. Southwest Airlines, for example, could be investing not just in buses for stranded passengers, but in limousines and town cars. When we screw up and we know it, we need to overcompensate to right the wrong. Brand Your Changes Trust is damaged.

Airlines 130
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Why Leaders Should Never Use Speaker Phones – and Some Tips if You Must

Modern Servant Leader

The risk is especially high for individuals using consumer grade speakerphones, such as those at home, in hotels and on your mobile device. So when you are not able to hear your stakeholders over your own voice, you have a big problem. Most speakerphones still fail users in this regard.

Tips 100
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Why Leaders Should Never Use Speaker Phones – and Some Tips if You Must

Modern Servant Leader

The risk is especially high for individuals using consumer grade speakerphones, such as those at home, in hotels and on your mobile device. So when you are not able to hear your stakeholders over your own voice, you have a big problem. Most speakerphones still fail users in this regard.

Tips 100
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25 Ways to Prepare for Catalyst and Other Leadership Conferences

Modern Servant Leader

Tickets & Reservations: To the event, the flight, car rental, hotel and any other arrangements. This may be an early morning exercise routine or quiet time in your hotel room. Save all the addresses you’ll need in advance. Print out maps to and from key points. Budget Down Time: Conferences can be crazy-busy times.