Leadership Lessons in Southwest Airline’s Fall From Grace
Modern Servant Leader
DECEMBER 30, 2022
They could not just be putting customers up in hotels, but in Bed and Breakfasts and 5 star resorts. Southwest Airlines, for example, could be investing not just in buses for stranded passengers, but in limousines and town cars. When we screw up and we know it, we need to overcompensate to right the wrong. Brand Your Changes.
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