article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Too often, information technology and operational tools are minimized as costs to be controlled. In times of crisis, great leaders are prominent in their apologies and prolific in the media. They could not just be putting customers up in hotels, but in Bed and Breakfasts and 5 star resorts. Invest in Technology.

Airlines 188
article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Invest in Technology Too often, information technology and operational tools are minimized as costs to be controlled. In times of crisis, great leaders are prominent in their apologies and prolific in the media. They could not just be putting customers up in hotels, but in Bed and Breakfasts and 5 star resorts.

Airlines 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Coffee House Book Review – “Wikibrands” by Sean Moffitt and Mike Dover

Tanveer Naseer

The first few chapters of this book are understandably spent providing readers with an overview of how social media is changing both the face of business and how businesses conduct their affairs. For regular users of the various social media channels, the ideas and points presented in these early chapters are not anything new or surprising.

Review 178
article thumbnail

Radical Recovery Tools

Strategy Driven

Each issue is packed with thought-provoking content and insight into the business issues that affect all companies competing in today’s technology-driven marketplace with recent contributions by best-selling author and researcher Tom Davenport; social media guru Chris Brogan; and Myron Scholes, world renowned economist and Nobel Prize winner.

Tools 56
article thumbnail

Making Your Employer Brand More Appealing

HR Digest

Lots of companies now lay emphasis on their employer brand; it’s a great tool in attracting and retaining skilled employees. Incorporate approach like welcoming lobby fixtures and reminiscent of a hotel or museum to your interview schedule will show how unique, inviting, and engaging your company is.

Brand 53
article thumbnail

The International Coaching Federation Welcomes Rich Gee.

Rich Gee Group

home about rich our team news our fans services executive coach business coach speaking inspire media knowledge books affiliates contact Rich Gee Group 203.500.2421 The International Coaching Federation Welcomes Rich Gee. newsletter for our Chapter members to capture what they missed and to be able to utilize your tips and tools.

Workshop 186
article thumbnail

How Our Hotel Chain Uses Data to Find Problems and Humans to Fix Them

Harvard Business Review

At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. Our tool, Metis, analyzes data from online reviews and social media to uncover problems and opportunities. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels.

Hotels 8