When Gitanjali Gems set up its diamond-cutting, polishing and jewellery making unit in its 176 acre campus outside Hyderabad, Andhra Pradesh in southern India, it faced a major human resources challenge. There was no trained manpower available in Hyderabad, unlike traditional hubs of diamond polishing like Surat, Gujarat in western India, where diamond polishing skills are passed down generation to generation. The cost for six months of training per youth in Hyderabad were a high $500 (Rs.25,000). The work of polishing tiny diamonds was intricate, requiring great concentration, and dropouts meant spiralling production costs. Finally, employee engagement across India is extremely low: just 8% of Indians are engaged, while 32% are actively disengaged according to a recent Gallup poll.