Let's Grow Leaders

JANUARY 9, 2018

Scott was CEO of an engineering firm that produced communications hardware and software for industries around the globe. “I’m sick of this crap! Why can’t they just figure this out?” He had worked hard with his board and senior leadership team to […].

Team 470

Team Software Engineering CEO 470

Let's Grow Leaders

APRIL 1, 2024

As she explained the situation, Melissa’s department was in the middle of a major reorganization resulting from changes in the industry. And if you’d asked her two weeks before that, she wouldn’t have told you that any of them were flight risks. Some roles would merge, and a few people would be reassigned or given exit packages.

Strategy 474

Strategy Uncertainty Planning Team 474

Let's Grow Leaders

OCTOBER 31, 2019

I’ve heard them from team members in every industry imaginable. Lead for results and keep the zombies at bay… They’re the phrases that should send a shiver up your spine if you want to lead for results. You might recognize them: “I’ve […].

How To 307

How To Industry Team Management 307

Let's Grow Leaders

OCTOBER 2, 2018

We have heard those frustrated words from more than one senior leader across a range of industries. […]. You Never Outgrow Your Responsibility for Talent Development “Why doesn’t anyone care? Don’t they get it? There’s no one I can trust or depend on!”

Development 347

Development Leadership Industry Leadership Development 347

Let's Grow Leaders

FEBRUARY 9, 2024

in industrial administration from Carnegie Mellon University (1970) and a Ph.D. Love Professor of Organization and Management at the Katz School of Business, University of Pittsburgh—which was his professional home for thirty years. He earned both his B.S. in graphic arts management and M.S.

Strategy 366

Strategy Katz System Self-aware 366

Let's Grow Leaders

JUNE 26, 2018

It’s tempting to industrialize this work, to make it something with […]. “Entrepreneurship is a chance to trade a solution to someone who has a problem that needs solving. Solve more problems, solve bigger problems, solve problems more widely, and you’re an entrepreneur.

Entrepreneur 329

Entrepreneur Industry 329

Let's Grow Leaders

JANUARY 1, 2018

At this time of the year, trends, forecasts and innovations that are driving the technology industry forward are often summarized, and an outlook for the New Year is given. And…

Supply Chain 282

Supply Chain Trends Technology Industry 282

Let's Grow Leaders

NOVEMBER 3, 2023

their customers, their suppliers, and their industry peers) and internally (their employees) the behaviors seemed straightforward at first. For example, we were working with one team that selected a core value of “compassion” to build their team culture. Then, as they worked to define how that meant they would treat people externally (e.g.

Team 291

Team Company Incubator Core Competence 291

Let's Grow Leaders

AUGUST 16, 2021

Leaders across industries face challenges posed by the remote work revolution, varying degrees of workforce risk tolerance, and seismic disruptions if the Great Resignation hits their team. John and Karl’s organizations are in the same industry and share the same pandemic environment. Leading People So They Want to Stick Around.

Project 476

Project Letter Loyalty Consultative 476

Let's Grow Leaders

DECEMBER 15, 2023

With expertise in leadership, coaching, and behavioral 360 assessment, she founded Jennifer Nash Coaching & Consulting after a 25-year career in industry and professional services. Notable clients include Boeing, Exxon Mobil, Ford Motor Company, Google, IBM, J.P. Morgan, and Verizon.

Leadership Styles 234

Leadership Styles Consultative Career Execution 234

Let's Grow Leaders

JULY 23, 2021

7:15 – The discovery that people who internalized the 12 Inch Rule were succeeding in a variety of careers, industries, and leadership. The 12 Inch Rule of Leadership. 2:00 – Introducing Kaliym Islam, PhD, author of The 12 Inch Rule of Leadership. 13:49 – Then we discuss how Kaliym learned this leadership humility.

Leadership 444

Leadership Influence Career Loyalty 444

Let's Grow Leaders

SEPTEMBER 17, 2021

How do you transform the culture of a rapidly growing business in an industry that’s not always known for transparency and integrity? Join Simpler Trading’s CEO Brittany Burns and me for a practical look at how you can lead with conviction, build a culture of integrity, and focus on the bottom line. A Culture of Integrity.

CEO 445

CEO Benchmarking Bottom-up Education 445

Let's Grow Leaders

MARCH 31, 2023

25:34 When we talk about coaches, trainers, or any kind of expert who offers insight, that’s the reason that this industry exists. When you have the right structure in place for yourself, all you have to do is follow it and follow the system you have in place.

Leadership 234

Leadership Construction Follow-up Environment 234

Let's Grow Leaders

DECEMBER 29, 2014

In fact, I’m looking forward to the strategy work I’ll be doing with teams across a variety of industries this January. In the industry? Auditoriums around the country would resound with a consistent message, “Last year is over… no time to spend there, we’ve got game-changing work to do.”

Team 394

Team Analysis Influence Learning-by-Doing 394

Let's Grow Leaders

JANUARY 20, 2022

” is a common question in the hospitality industry. Doing this some of the time is better than never. Transactional listening is different than deeply listening. Example: “Can you tell me where the bathroom is?” Deeper listening is to not assume what the person coming up to you is going to ask.

Skills 419

Skills Video How To Active Listening 419

Let's Grow Leaders

SEPTEMBER 25, 2013

I worked this week with a mix of fantastic leaders across a spectrum of leadership roles and industries in a keynote I gave at the International Customer Service Association. When you leave words unsaid… your team loses, your world stays unchanged, and you know it could be better. Early in the game, [.]

Video 399

Video Industry Team Leadership 399

Let's Grow Leaders

JULY 19, 2021

You might also enjoy our 2021 feature in Training Industry Magazine. If you’re working to create better psychological safety and to encourage more courage on your team, this leadership blog covers some of the foundations of our courageous cultures research and findings.

Blog 502

Blog Leadership Article Leadership Development 502

Let's Grow Leaders

OCTOBER 25, 2021

It’s tempting to industrialize this work, to make it something with rules and bosses and processes. . “Errr, well, no, but …” The conversation after that “but” is at the heart of teaching your team how to think and act like an entrepreneur. 5 Ways to Help Your Team Think Like Entrepreneurs. – Seth Godin.

Entrepreneur 517

Entrepreneur Team P&L How To 517

Let's Grow Leaders

JULY 18, 2022

One of our CEO clients, in a volatile industry, is having every senior leader on his team report out on ONE THING they will do in the coming month to support their biggest company MIT. If you’ve been following us for a while, you know we’re all about focusing on the MIT (the most important thing). It has to be measurable.

Project 617

Project Follow-up Course Team 617

Let's Grow Leaders

OCTOBER 30, 2012

From my experience and in talking to leaders in call centers across the industry, today the phones [.] You will likely get great customer service. Employees will be happy, spirits will be high. Oh, and the pictures will be fantastic. The post Want Great Customer Service? Call A Vampire appeared first on Let's Grow Leaders.

Call Center 332

Call Center Industry Energy 332

Let's Grow Leaders

SEPTEMBER 6, 2021

They’re up on the latest industry trends. Even if you’re the best at what you do, it’s always good to build peer relationships with someone who is even better at the technical aspects of your role. Or perhaps they’ve got tons more experience, or they’re fresh out of school with a different perspective.

How To 551

How To Learning-by-Doing Course Call Center 551

Let's Grow Leaders

SEPTEMBER 12, 2022

What is changing in the world, our industry, technology, employees, or our customers so that we can understand and respond? How does our work contribute to the bigger picture? That bigger picture can be your customer, the organization, or society beyond the business.).

Tactics 544

Tactics Strategy Leadership Morale 544

Let's Grow Leaders

SEPTEMBER 15, 2014

And then customize the definition for your industry. For example, being able to think strategically in the high-tech industry involves a nuanced understanding of strategy topics such as network effects, platforms, and standards.

Management 439

Management How To Game Theory Tactics 439

Let's Grow Leaders

JUNE 12, 2015

Although many companies caution workers about using social media, utilizing sites like Twitter and LinkedIn can go a long way in positioning you within your own company and as a leader in your industry. Although you can make connections online, you should also be attending events in your industry. Share Expertise.

Media 180

Media Career Conference Industry 180

Let's Grow Leaders

NOVEMBER 7, 2014

Casciaro and Lobo shared their extensive research across a wide array of industries which found that although managers SAY they prefer to work with competent over likeable people, in reality, they actually seek out and work with people they like, even when they’re less competent.

Resistance 454

Resistance Energy Mentor Learning-by-Doing 454

Let's Grow Leaders

APRIL 1, 2021

Last week I attended the Association of Training Providers conference, where people like us who run training companies like ours gather to talk about industry trends, share ideas, and help one another better serve our clients. As you’re making plans think beyond the new normal, and focus on helping your team thrive in the new abnormal.

Video 248

Video Team How To Incubator 248

Let's Grow Leaders

JANUARY 6, 2023

And that bigger picture can be your customer, the organization or society beyond the business, what’s changing in the world, your industry, technology employees or your customers so that you can understand and respond. How does our work contribute to the bigger picture?

Tactics 408

Tactics Strategy Morale Operations 408

Let's Grow Leaders

SEPTEMBER 1, 2014

I recently shared the survey from my book with a group of about 50 managers representing a variety of organizations and industries in the public and private sectors. Who’s in the Best Position to Start the Conversation?

Survey 421

Survey Open-book Course Learning-by-Doing 421

Let's Grow Leaders

JULY 9, 2014

Sarah was suffering from the networking mistake I see repeated over and over again across generations and industries: waiting to build a network until you “need it.” She had mentors and sponsors, but such networks are tightly woven, and can unravel 27 times faster than they took to build.

Career 421

Career Advice Mentor Reference 421

Let's Grow Leaders

JUNE 14, 2021

There are pros and cons for every work arrangement – and they differ across industries. This isn’t an argument for any specific approach – they all have their place.

Productivity 571

Productivity Products Audience Energy 571

Let's Grow Leaders

JUNE 26, 2023

Make It Safe to Find Solutions Recently we were working with a client (Sue) who has a significant need to improve processes and eliminate employee errors that will save the business millions of dollars every year and improve their standing in the industry. But as she tried to identify the improvement opportunities, she couldn’t.

Quality 234

Quality Ethics Godin System 234

Let's Grow Leaders

OCTOBER 20, 2014

Sure this exercise had worked in other contexts, but I had never worked in this industry before. . “Just too hard,” they explained. “I’m not that creative,” said another. No time for second guessing. What if they were right? “Shut up,” I told my inner voice, rudely.

Team 439

Team Hammer Hotels Energy 439

Let's Grow Leaders

AUGUST 7, 2015

I asked a group of managers (coming from a variety of industries and positions) “what do you think most bosses want from their employees?” ” They reached quick consensus: responsiveness, self-sufficiency, creativity, and candor topped the list (with a beautiful argument about the pros and cons of compliance).

Compliance 180

Compliance Consensus Learning-by-Doing Travel 180

Let's Grow Leaders

AUGUST 29, 2016

” I hear it all the time, at every level of the business and across industries. Have you ever uttered those words, when hearing tough feedback? “It’s just who I am. I can’t change.” It’s most dangerous with the CEOs and start-up founders I work with. “It’s just who I am… I’m direct.

Bottom-up 341

Bottom-up Leadership Team Company 341

Let's Grow Leaders

AUGUST 1, 2014

A few years ago, Ed Whitacre took over as CEO at General Motors even though he had limited experience in the automotive industry. For example, IBM hired Lou Gerstner as CEO in 1990s rather than promoting from within. Rookie leaders face a different challenge. Switching from individual contributor role to a leadership role is stressful.

Automotive 461

Automotive Collins Learning-by-Doing CEO 461

Let's Grow Leaders

JUNE 8, 2015

The very best managers are leaders with a keen ability translate: Industry dynamics into pragmatic straight talk: They listen closely to what’s happen with competitors and strategic partners. But trust me, the managers with the best outcomes are masters of translation. Great Managers are Translators.

Middle Management 180

Middle Management Management Stress Execution 180

Let's Grow Leaders

OCTOBER 3, 2014

I quickly gained a few years of management experience which helped me land my next job at Bortek Industries. “Because I said so” doesn’t work on children, and it certainly won’t work on older employees. I got a job right out of college at a small startup. At the startup, everyone was my age, but at Bortek, I was one of the youngest.

Management 447

Management Self-aware How To Learning-by-Doing 447