CoachStation

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Generational Change and Leadership

CoachStation

Generations of employees and leaders have been exposed to varying cultures, leadership styles and business practices. Understanding how generational change impacts leadership and organisational learning has become an interest of mine. Is generational change impacting the need for different types of leadership?

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What To Focus On When Starting a New Job: Role Integration

CoachStation

According to a study by the Society for Human Resource Management (SHRM), effective onboarding can increase employee retention by 25% and improve productivity by up to 50%. On the other hand, 62% of HR managers said that a successful onboarding process can improve the employee experience, and 54% said it can improve employee retention.

Mentor 246
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Integration and Maximising Opportunities When Starting a New Job

CoachStation

According to a study by the Society for Human Resource Management (SHRM), effective onboarding can increase employee retention by 25% and improve productivity by up to 50%. On the other hand, 62% of HR managers said that a successful onboarding process can improve the employee experience, and 54% said it can improve employee retention.

Mentor 227
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Trust: The Cornerstone of Relationships and Leadership

CoachStation

Trust is the key to meaningful leadership, relationships and influence. Like many in my industry, I do what I do because of a deep need to contribute and make a difference when coaching and mentoring. Continue reading Trust: The Cornerstone of Relationships and Leadership at CoachStation.

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Customer Service Is Not Rocket Science

CoachStation

Having worked across many industries and companies I have identified a few key factors that influence culture and ultimately the service provided. Time management and the ability to prioritise the most important tasks and actions has become more difficult. The culture itself significantly impacts on service delivery standards.

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Know Your History, Purpose and Direction

CoachStation

This meant from a young age I knew that leading, not just managing and working with people was something I would always pursue. My career from that point has almost always been in leadership roles within the retail, hospitality, finance and contact centre industries in Australia and overseas.

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Coaching and Mentoring – The Need For Accountability

CoachStation

When it comes to leadership development, however, one of the keys to success is to start developing deliberately and early. It is problematic to concern yourself with focusing on developing leadership skills after they are needed. When applied well, coaching and mentoring can: Inspire shared learning: Leadership can be lonely.

Mentor 157