When jcpenney announced its “Fair and Square” pricing last January, investors cheered, sending its stock up. But several months later, the company delivered disappointing results: Store traffic had declined by 10% and sales by more than 20%. What went wrong?
Can There Ever Be a Fair Price? Why Jcpenney’s Strategy Backfired
When jcpenney announced its “Fair and Square” pricing last January, investors cheered, sending its stock up. But several months later, the company delivered disappointing results: Store traffic had declined by 10% and sales by more than 20%. What went wrong? “Our marketing isn’t doing the work … We’ve got to get our pricing across,” jcpenney’s […]
May 29, 2012
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HBR Learning
Marketing Essentials Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Marketing Essentials. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to communicate with your customers—strategically.