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How One Health System Got Rid of Bureaucratic Busywork

Harvard Business Review

Technological progress and new digital products have perennially been relied upon for improving operations. But studies now reveal that doctors spend half of their time managing EHRs and desk work, shortchanging patients and fueling burnout. But the truth is, tech can often make bureaucracy worse.

System 24
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Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” ” He goes on to show how one of the keys to improving customer service is: “‘the power of management by common sense.’

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Performance Measurement

Strategy Driven

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Pharmaceutical companies have long needed deep scientific-innovation leadership capabilities but relatively few general managers.

ROIC 62
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Your Company Culture Can’t Be Disconnected from Your Customers

Harvard Business Review

As their website puts it, “If you love to build, to invent, to pioneer on a high-performance team that’s passionate about operational excellence — you’ll love it here.” These customer expectations (brand promises) shape employee behavior around operational excellence.

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Seven Tips for Shifting a Mindset in Your Organization

Harvard Business Review

In business, especially, we''re inundated with new ideas—so many we can hardly process or evaluate them. These are independent operators. But do their methods of idea-spreading apply to the office-dweller, the organizational citizen, the manager or executive? Leadership Organizational culture'

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Where are you on the management scale of newbie to expert hacker?

Ask Atma

If the person(s) responsible for managing are able to look at the eighteen points above and determine they are more or less in place, they are operating at the most fundamental or beginner’s level of management. Informed Management [Experienced User or Management 2.0]. Capital raising strategies.

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How to write an internal communications plan and strategy

Rapid BI

Most effective organizations that operate structured approaches to internal communications appoint a dedicated communications manager. Communication is a two-way process. Inform, clarify, exchange. Inform, clarify, exchange. Leadership team employee meeting (open to all). Model open organization, inform.