This post is part of Creating a Customer-Centered Organization.
Beyond Mass Customization
This post is part of Creating a Customer-Centered Organization. Let me tell you a secret for creating the customer-focused organization: focus on the customer! That may sound tautological or even trite, but it has real meaning, because most so-called customer-focused organizations do nothing of the kind. Rather, they focus on markets (anonymous agglomerations of customers) […]
May 02, 2011
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New!
HBR Learning
Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.