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Six social-media skills every leader needs

First Friday Book Synopsis

Here is a brief excerpt from an article co-authored by Roland Deiser and Sylvain Newton for The McKinsey Quarterly, published by McKinsey & Company, in which they explain how and why organizational social-media literacy is fast becoming a source of competitive advantage.

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From Clashes to Collaboration – 7 Steps to a Thriving Team Culture After a Corporate Merger

Great Results Team Building

But remember, it’s not enough to identify the values that will drive decisions by all team members – Transparent and consistent communication from the CEO and leadership team is crucial. Create Connections: Build Meaningful Interpersonal TRUST Imagine merging two restaurants, one known for fine dining, the other for fast food.

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‘Good’ Is Not Enough

Lead Change Blog

Research conducted by McKinsey and Company found the customer experience, the more likely they will be to return and directly refer you to others. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. Mere satisfaction or loyalty… what will you focus on today?

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LeadershipNow 140: December 2017 Compilation

Leading Blog

10 Simple Rules for Mastering the Language of Leadership by @WScottCochrane. 10 Leadership Resolutions for a Successful 2018 via @CCLdotORG. Putting lifelong learning on the CEO agenda via @McKinsey. Leadership: The MacArthur Maxim by @wallybock. READ > 10 Warning Signs of Leadership Insecurity by @WScottCochrane.

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'Good' Is Not Enough

Lead Change Blog

Research conducted by McKinsey and Company found the customer experience, the more likely they will be to return and directly refer you to others. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. Mere satisfaction or loyalty… what will you focus on today?

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Eric Jacobson - Untitled Article

Eric Jacobson

All four authors are partners or senior partners at McKinsey & Company. Arora has held various operational and leadership positions with Apple, Sun Microsystems, 3M Groupon, and Staples. Dahlstrom , based in London, is the global leader for McKinsey Digital’s B2C team. He is based in Paris. He is based in Copenhagen.

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How Digital Winners Set Direction, Learn, And Adapt

Eric Jacobson

All four authors are partners or senior partners at McKinsey & Company. Arora has held various operational and leadership positions with Apple, Sun Microsystems, 3M Groupon, and Staples. Dahlstrom , based in London, is the global leader for McKinsey Digital’s B2C team. He is based in Paris. He is based in Copenhagen.