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“In Search of Excellence” Revisited

Leading Blog

I IN 1982, Tom Peters and Bob Waterman released In Search of Excellence: Lessons from America’s Best-Run Companies. Yet, Peters and Waterman pointed out that there were bright spots in the economy. Ongoing innovation with new products, services, and processes through autonomy and entrepreneurship. Feel familiar? Perhaps not.

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Closing Your Company’s “Leadership Gap”

Michael Lee Stallard

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. In effect, these organizations experienced a leadership gap. Employee engagement surveys were developed to help address the challenge of identifying leadership gaps. Identifies Blind Spots.

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Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” The process of meeting customer needs begins internally.” Are their paychecks coming on time? Are their paychecks coming on time?

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How GE Applies Lean Startup Practices

Harvard Business Review

As the world becomes more digitized, generating more information surrounding products and services and speeding up processes, large and small companies in every industry, even manufacturing, are starting to compete more like the software industry, with short product lifecycles and rapid decision-making. Leadership roles and responsibilities.

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