Terry Starbucker

APRIL 10, 2011

He knew from experience that most problems occur because of failures of leadership – in other words, he knew that to blame the process, or the customer facing staff, or a glitch with the product or service itself, was like treating symptoms instead of finding a cure. Actually, it took about 2 minutes. I had never heard that one before.

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Leadership Training Execution Process 274

Terry Starbucker

MAY 17, 2015

Now that you’ve absorbed the 8 basic principles of More Human Leadership , learned the 10 immutable laws that go with them, and truly know the difference between a boss and a leader , it’s now time to dig a little deeper. Train, train & train your front line supervisors -Yes, it costs money.

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Decentralization Leadership Core Competence Long-term 150

Terry Starbucker

FEBRUARY 20, 2014

It’s the third week of my 5-week series outlining 25 timeless leadership lessons. “It is Solved by Walking” Take the Leadership Litmus Test. I am a big fan of those home improvement shows on TV, and I have found a great piece of leadership advice by watching interior decorators work with their clients.

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Leadership Consensus Follow-up Resistance 339

Terry Starbucker

JULY 26, 2015

I always thought it was strange how great leadership was always thought to be vitally important to a businesses success, but yet it was quite often the least discussed thing in the meeting rooms, and the budget money allocated to “leadership training” was always limited (or the first thing to get cut back). Why is this the case?

Leadership 150

Leadership Micromanagement Policies Learning-by-Doing 150

Terry Starbucker

JANUARY 13, 2013

The book is a fascinating deep dive into many aspects of Facebook’s meteoric success, but I was particularly interested in her perspectives on the importance of great leadership. 3) Remember that the leadership skills can be taught. 1) Create a culture that supports the purpose and vision of your business.

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CEO Word of Mouth Marketing Leadership IPO 335

Terry Starbucker

JANUARY 19, 2014

Last week I told you about my latest leadership journey - “ More Human “, the book. My story – my journey, to that heart of leadership. And as reader Amy adds, “ good leadership reflects one’s learned experience and one’s character “ I had to put those two things on the page. Leadership'

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Leadership Leadership Styles Definition Books 212

Terry Starbucker

JULY 23, 2018

Leadership is one of my life’s great passions – and I’m pleased to share with you my journey (in three parts in 3 weeks) to what I consider to be the heart of great More Human leadership – the success trifecta. Along the way I learned SO many things about leadership, because I had the honor of actually DOING it.

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Leadership Learning-by-Doing COO Follow-up 181

Terry Starbucker

JULY 19, 2015

Note: This is the 4rd installment of excerpts from my book manuscript of “More Human: A Journey To The Heart Of Great Leadership”. . It was a marker I could meaningfully connect to a higher purpose of employee happiness -one of the key principles of More Human Leadership. The agents were well trained, supervised, and coached.

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Leadership Metrics Price Mass Marketing 150

Terry Starbucker

MAY 6, 2018

And therein lies what I consider the (all too) often missing link in awesome team building – the proper training of these supervisors. More specifically, the leadership training. Delivering such training can be expensive, because this is typically the largest management group in most organizations.

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Team Building Team Training Metrics 175

Terry Starbucker

OCTOBER 16, 2011

With nearly 30 years of experience in my rear view mirror, I can best describe the process of successful leadership as somehow getting a giant boulder up, and then over, a steep hill – a boulder not only filled with the accumulated weight of our talents and expectations, but with those of our teammates as well.

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Team Metrics Leadership ROI 305

Terry Starbucker

APRIL 24, 2011

You need to freshen up your leadership, so you can keep your team hitting on all cylinders. It’s a great communications training AND a team building exercise, plus, it cleans out your in-box – at least for one day. It’s time to do a little spring cleaning.

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Leadership Incentives Metrics Budgeting 327

Terry Starbucker

AUGUST 7, 2011

Our leadership. I’ve found that there’s a very “analog&# way to fight this problem, and keep great leadership practices in the forefront. Training, Training, Training, Teach, Teach, Teach. I use sticky notes, and a pen. Yep, those little yellow pieces of paper that stick to everything.

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Storytelling Learning-by-Doing Training Process 370

Terry Starbucker

MAY 31, 2015

I’d been at my leadership role for 6 years. Our quest needed to stay fresh, vibrant, and exuberant, and the best way to do that was through the words and actions of a new generation of leadership. As I preached many, many times to my staff in my leadership lessons, “ If you’re not going forward, you’re going backward ”.

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Collins Leadership Operations Travel 150

Terry Starbucker

AUGUST 28, 2016

Leadership is a great responsibility – but with that responsibility comes something that we never really hear about in all of our education, training and preparation. And, our leadership suffers. That “something” is stress and anxiety. Our decision-making, temperament, and focus is hampered.

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Stress Pharmaceuticals Advice Career 150

Terry Starbucker

SEPTEMBER 25, 2016

I know, it’s leadership 101, right? It’s talking the leadership talk. So for most leaders who have been through any kind of training, or read any kind of leadership books or manuals, it’s a “no brainer” win to sit in a meeting and throw out that question. I don’t know all the answers).

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Consensus Open-book Proposal Morale 150

Terry Starbucker

NOVEMBER 29, 2015

I know, it’s leadership 101, right? So for most leaders who have been through any kind of training, or read any kind of leadership books or manuals, it feels like a “slam dunk” win to sit in a meeting and ask that question. Nothing says “ I’m practicing good leadership, see ?” more than asking for an opinion.

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Open-book Webinar Consensus Proposal 150

Terry Starbucker

JULY 24, 2011

In today’s ultra-competitive businesses, one of the most challenging things for middle and upper level leaders is to get leadership lessons across quickly and effectively to front line supervisors, especially while they are in the thick of their hectic day to day activities. What to do?

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Micromanagement Policies Training Execution 370

Terry Starbucker

FEBRUARY 27, 2011

I know, it’s leadership 101, right? So for most leaders who have been through any kind of training, or read any kind of leadership books or manuals, its a “slam dunk&# win to sit in a meeting and ask that question. Nothing says “ I’m practicing good leadership, see ?&# It feels good.

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Consensus Open-book Proposal Project 300

Terry Starbucker

DECEMBER 13, 2015

You’ve put in a ton of hours process-building, training, goal-setting, motivating, and inspiring. You realize that if your leadership is going to really thrive, you have to be consistently (and relentlessly ) fair with ALL the people you lead. You’ve worked really, really hard to build a great team. But the wheels still aren’t turning.

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Webinar Short-term Handbook Long-term 150

Terry Starbucker

MAY 18, 2011

And then a lot of the “Two Ts&# – Trust and Training. When these people are properly trained, motivated and given the appropriate responsibility, something really cool happens. How’d we do it? All it takes is one simple step. But it’s a big one, and it takes a lot of guts from top management.

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Company Definition Objective Training 276

Terry Starbucker

MAY 22, 2011

You’ve put in a lot of hours process-building, training, goal-setting, and motivating. You realize that in order for your leadership to really thrive, you have to be consistently (and relentlessly) fair with ALL the people you lead. You’ve worked hard to build the right team. But the wheels still aren’t turning.

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Short-term Handbook Long-term Learning-by-Doing 358

Terry Starbucker

NOVEMBER 13, 2011

In other words, the gravy trains NEVER last forever – we HAVE to be thinking ahead, perhaps even at the expense of our current cash generator. What he means by that is the over-reliance on any current “cash cows” at the expense of new (and better) opportunities that are usually the real drivers of sustainable success.

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Drucker Price Cost Article 341

Terry Starbucker

OCTOBER 21, 2012

We were trading best practices about process and training initiatives that had been considered “successful” I have a problem with using that kind of word without some facts to back it up. ” I asked that question several times last week in a forum that I participated in with a group of business people.

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Management Report Education Participative 312

Terry Starbucker

JANUARY 3, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full A Leadership Checklist: 10 Things To Do Right Now To Make It A Great Year by Starbucker on January 3, 2010 As a leader, I’ve learned that getting off to a great start in a new year is very important. Popularity: 70% [ ?

Leadership 418

Leadership Ethics Course Learning-by-Doing 418

Terry Starbucker

NOVEMBER 1, 2009

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full 10 Leadership Battles – And How To Win Every One of Them by Starbucker on November 1, 2009 In our quest to become great leaders we take on a constant stream of internal battles. That school is now closed. SURESHKUMAR.S

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Leadership How To Blog Learning-by-Doing 337

Terry Starbucker

OCTOBER 3, 2010

Arriving On Time – Consistent punctuality sends a strong structural message to the rest of the team – it’s a critical part of “ leading by example “, especially when it comes to keeping all the trains running on time, and meeting deadlines. Popularity: 44% [ ? Cosell note his passing.

Open-book 419

Open-book Tips Blog Learning-by-Doing 419

Terry Starbucker

JANUARY 20, 2013

But as I watched more closely as the film traced the origins of his success and his methods to keep the restaurant at at 3-star level, there were many valuable leadership lessons revealed that are well worth sharing here (but I would recommend that you rent the film too).

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Film Leadership Productivity Products 387

Terry Starbucker

JULY 10, 2011

Now there’s a word we all can wrap our arms around – it’s probably the most important word in our leadership vocabulary. As your leadership journey continues, be sure to stay keenly aware of how you use these pronouns, and train your ears to hear these words (and divine their connotations) from your teammates. It’s inclusive.

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Leadership Report Reference Policies 332

Terry Starbucker

MARCH 15, 2010

And therein lies what I consider the missing link in building a perfect team – the proper training of these supervisors. More specifically, the leadership training. Delivering such training can be expensive, because this is typically the largest management group in most organizations. And it hasn’t been easy.

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Team Training Blog Skills 261

Terry Starbucker

JULY 11, 2010

2) Teach & Train Leadership - Leadership training is usually cast by the wayside during the busier months, so this is your time to do something. Set some specific short term goals for them, and better still, throw in an incentive or two (a really good one this time of year is a “free&# Friday or Monday off).

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Incentives Blog Seminar Short-term 232

Terry Starbucker

JULY 15, 2010

by Starbucker on July 15, 2010 (This post originally appeared way back in 2006, when I was still on my blogging training wheels. Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full Do Nice Guys Still Finish Last? Cosell note his passing.

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Blog Learning-by-Doing Media Download 279

Terry Starbucker

OCTOBER 31, 2010

Tweet This Post Tagged as: blackjack , hiring rules , Leadership { 9 comments… read them below or add one } Pat Strader November 1, 2010 at 12:16 pm Great advice on assembling a team. In addition we use the assessment report as part of the on-boarding and training program for new-hires. Popularity: 13% [ ? Thanks Terry!

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Micromanagement Follow-up Blog Learning-by-Doing 326

Terry Starbucker

APRIL 18, 2010

Because of something called hubris, an affliction that seems to lurk around nearly every leadership corner, mixed in with a fear of failure. We have a high turnover rate at our company and I wonder if having more training around what type of people to hire would help? So that meant I would never make a hiring mistake, right?

Open-book 222

Open-book Blog Core Competence Books 222

Terry Starbucker

JUNE 20, 2010

The motivational forces that pull us toward leadership do not disappear after the role is secured – in fact, our motivations are as important as any action we take when it comes to determining the success or failure of our teams. And it’s unlikely that any amount of remedial training could change the story. That’s my motivation.

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Motivation Blog Learning-by-Doing Media 173

Terry Starbucker

JANUARY 24, 2010

Tweet This Post Tagged as: Leadership , Social Media { 10 comments… read them below or add one } Brandon Cox January 24, 2010 at 10:21 pm It’s funny to me how boardrooms are now addressing a subject that grassroots marketers and small business owners have adopted ahead of time. And you’ll eat a lot of mighty fine chocolate….

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Media Sharpe Learning-by-Doing Blog 305

Terry Starbucker

AUGUST 1, 2010

Then, it hit me. All that math training I got in high school finally paid off, because the mental image that flashed in my head was an equation of sorts: The first part of the equation summarized the qualities needed in every single employee. “Pr&# is Pride. And that’s how you can do it too, with no magic required.

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Blog Metrics Learning-by-Doing Handbook 246

Terry Starbucker

DECEMBER 20, 2009

Just like that, the train derailed. I’m afraid we’re going to have to let you go”. All that promise, all that possibility, was now gone. After 12 years of a relatively charmed professional life, reality set in with a vengeance. How I dealt with this reality formed the basis of an entirely new approach to my career, and to my life.

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Blog Letter Learning-by-Doing Career 214