Eric Jacobson

FEBRUARY 7, 2019

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. That is what author Mark Thompson and Brian Tracy proclaim, and I agree with them. They also say in their book, Now.Build A Great Business!

Customer Loyalty 50

Customer Loyalty Loyalty Open-book Books 50

Eric Jacobson

APRIL 29, 2015

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. That is what author Mark Thompson and Brian Tracy proclaim, and I agree with them. They also say in their book, Now.Build A Great Business!

Loyalty 50

Loyalty Open-book Books Productivity 50

Eric Jacobson

JANUARY 7, 2024

The research cited in Bova’s book shows these benefits to companies when they take a holistic approach to delivering meaningful experiences for everyone: Stronger employee and customer brand loyalty and affinity. A workforce more open to change, including technological. A better organizational capacity for transformation and innovation.

How To 73

How To Long-term Open-book Metrics 73

Eric Jacobson

SEPTEMBER 18, 2023

The research cited in Bova’s book shows these benefits to companies when they take a holistic approach to delivering meaningful experiences for everyone: Stronger employee and customer brand loyalty and affinity. A workforce more open to change, including technological. A better organizational capacity for transformation and innovation.

Long-term 89

Long-term Open-book How To Metrics 89

Eric Jacobson

SEPTEMBER 17, 2023

Strive to create a culture that is at once both hard and soft – simultaneously tough in driving for measurable results on a few highly visible targets and supportive of individuals to create an environment of collaboration, trust, and loyalty. Value conflict among team members —recognizing the benefit of being uncomfortable.

Shaw 113

Shaw Team How To Loyalty 113

Eric Jacobson

JUNE 19, 2019

This means that in order to increase customer loyalty, you need to create a relationship with that customer on a deeper and much more profound level," adds Fleming. Fleming's techniques teach you how to acquire customers faster and how to create what he calls legitimate brand loyalty -- the type that helps to keep your business thriving.

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Eric Jacobson

APRIL 2, 2011

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. That is what author Mark Thompson and Brian Tracy proclaim, and I agree with them. They also say in their book, Now.Build A Great Business!

Customer Loyalty 70

Customer Loyalty Loyalty How To Open-book 70

Eric Jacobson

JUNE 5, 2023

The research cited in Bova’s book shows these benefits to companies when they take a holistic approach to delivering meaningful experiences for everyone: Stronger employee and customer brand loyalty and affinity. A workforce more open to change, including technological. A better organizational capacity for transformation and innovation.

Long-term 65

Long-term Open-book How To Metrics 65

Eric Jacobson

MARCH 18, 2020

Class means loyalty to one's staff. One of my favorite sections of the book is the one about class in a manager : Class is treating people with dignity. Class does not have to be the center of attention. Class does not lose its cool. Class does not rationalize mistakes. Class is good manners. Class leads by example.

Class 65

Class Management Loyalty How To 65

Eric Jacobson

OCTOBER 13, 2022

Strive to create a culture that is at once both hard and soft – simultaneously tough in driving for measurable results on a few highly visible targets and supportive of individuals to create an environment of collaboration, trust, and loyalty. Value conflict among team members —recognizing the benefit of being uncomfortable.

Shaw 96

Shaw Team Loyalty Environment 96

Eric Jacobson

OCTOBER 3, 2017

Today, Krissi shares these additional insights leadership from her book: Krissi Barr Question : How can leaders demonstrate and instill loyalty in a fast-changing, ferociously competitive business world and the age of free agents? Unfortunately, most employees don’t feel that same sense of loyalty. Loyalty is different from engagement.

Loyalty 50

Loyalty Leadership Open-book Learning-by-Doing 50

Eric Jacobson

JULY 1, 2023

Strive to create a culture that is at once both hard and soft – simultaneously tough in driving for measurable results on a few highly visible targets and supportive of individuals to create an environment of collaboration, trust, and loyalty. Value conflict among team members —recognizing the benefit of being uncomfortable.

Shaw 65

Shaw Team How To Loyalty 65

Eric Jacobson

SEPTEMBER 30, 2021

“How you show up, what you stand for, and what actions you take to that end—as an individual and as a leader in your organization—are now gating factors to lasting success,” explains Frank Calderoni in his new book, UPSTANDING: How Company Character Catalyzes Loyalty, Agility, and Hypergrowth. It is earned as much as it is defined.

Chief Executive Officer 65

Chief Executive Officer Agility Loyalty CFO 65

Eric Jacobson

FEBRUARY 8, 2014

Customer Feedback Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management Leadership Books'

Customer Loyalty 93

Customer Loyalty Loyalty Follow-up Books 93

Eric Jacobson

SEPTEMBER 23, 2014

Thanking customers for complaining says that you value their loyalty. AMACOM AMACOM Books Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Customer Value Eric Jacobson on Leadership and Management' Never underestimate the value of a sincere thank you. And that’s quite a gift.

Tips 101

Tips Customer Loyalty Loyalty Stress 101

Eric Jacobson

APRIL 7, 2014

Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. He previously co-authored the bestselling, Exceptional Service, Exceptional Profit.

Customer Loyalty 85

Customer Loyalty Loyalty Tips Consultative 85

Eric Jacobson

APRIL 1, 2023

Strive to create a culture that is at once both hard and soft – simultaneously tough in driving for measurable results on a few highly visible targets and supportive of individuals to create an environment of collaboration, trust, and loyalty. Value conflict among team members —recognizing the benefit of being uncomfortable.

Shaw 65

Shaw Team Loyalty Environment 65

Eric Jacobson

JANUARY 30, 2014

Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' Make follow-up calls to customers. Provide regular customers with discounts. Thanks Bank of America and SCORE Association for these ideas from your Small Business Basics handbook.

Customer Loyalty 82

Customer Loyalty Handbook Loyalty How To 82

Eric Jacobson

FEBRUARY 12, 2014

John Mattone, author of Intelligent Leadership , says character consists of these six elements : Courage Loyalty Diligence Modesty Honesty Gratitude What would you add to this list? Character Eric Jacobson on Leadership and Management'

Loyalty 95

Loyalty Leadership Management 95

Eric Jacobson

JUNE 21, 2014

Customer Feedback Customer Loyalty Customer Retention Customer Service Customer Value Eric Jacobson on Leadership and Management' So, resolve to build and maintain trust in everything you do.

Customer Loyalty 91

Customer Loyalty Loyalty How To Open-book 91

Eric Jacobson

APRIL 15, 2021

Finally, I found powerful the list below shared by basketball player Tamika Catchings as she reflected on her time being coached by University of Tennessee basketball coach Pat Summitt.

Servant Leader 65

Servant Leader Blanchard Greenleaf How To 65

Eric Jacobson

DECEMBER 6, 2022

Strive to create a culture that is at once both hard and soft – simultaneously tough in driving for measurable results on a few highly visible targets and supportive of individuals to create an environment of collaboration, trust, and loyalty. Value conflict among team members —recognizing the benefit of being uncomfortable.

Shaw 65

Shaw Team Loyalty Environment 65

Eric Jacobson

FEBRUARY 13, 2021

Finally, I found powerful the list below shared by basketball player Tamika Catchings as she reflected on her time being coached by University of Tennessee basketball coach Pat Summitt.

Definition 65

Definition Blanchard Books Servant Leader 65

Eric Jacobson

MAY 14, 2019

Class means loyalty to one's staff. One of my favorite sections of the book is the one about class in a manager : Class is treating people with dignity. Class does not have to be the center of attention. Class does not lose its cool. Class does not rationalize mistakes. Class is good manners. Class leads by example.

Class 50

Class Management Loyalty How To 50

Eric Jacobson

DECEMBER 1, 2013

Thanking customers for complaining says that you value their loyalty. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management Leadership' Never underestimate the value of a sincere thank you. Thanking customers when they offer comments or suggestions says that you value their opinion.

Customer Loyalty 92

Customer Loyalty Loyalty Tips Stress 92

Eric Jacobson

NOVEMBER 1, 2014

Customer Loyalty Customer Retention Customer Service Customers Eric Jacobson on Leadership and Management Giving Thanks'

Customer Loyalty 89

Customer Loyalty Loyalty Power Books 89

Eric Jacobson

MARCH 3, 2019

Class means loyalty to one's staff. One of my favorite sections of the book is the one about class in a manager : Class is treating people with dignity. Class does not have to be the center of attention. Class does not lose its cool. Class does not rationalize mistakes. Class is good manners. Class leads by example.

Class 50

Class Management How To Loyalty 50

Eric Jacobson

FEBRUARY 3, 2019

Class means loyalty to one's staff. One of my favorite sections of the book is the one about class in a manager : Class is treating people with dignity. Class does not have to be the center of attention. Class does not lose its cool. Class does not rationalize mistakes. Class is good manners. Class leads by example.

Class 50

Class Management How To Loyalty 50

Eric Jacobson

JULY 23, 2021

When leaders hire, which skills (enthusiasm, organization, good work habits, ethics, loyalty, leadership, sales) of the interviewee are most important and why? Loyalty is an interesting one because I think in an interview process it’s hard to understand that, but you can ensure that the candidate is passionate about what the company does.

Teamwork 65

Teamwork Chief Executive Officer Loyalty Ethics 65

Eric Jacobson

JUNE 20, 2020

Finally, I found powerful the list below shared by basketball player Tamika Catchings as she reflected on her time being coached by University of Tennessee basketball coach Pat Summitt.

Blanchard 65

Blanchard Servant Leader Greenleaf Leadership 65

Eric Jacobson

JUNE 15, 2020

Like loyalty, respect provides a basis for empowerment, but leaders must earn it," says George. Finally, George explains that to bring out the best from teammates, authentic leaders must develop trusting relationships based on mutual respect. There is no substitute.

Leadership Styles 65

Leadership Styles Self-aware Ethics Short-term 65

Eric Jacobson

MARCH 31, 2014

Thanking customers for complaining says that you value their loyalty. AMACOM AMACOM Books Customer Loyalty Customer Retention Customer Satisfaction Eric Jacobson on Leadership and Management' Never underestimate the value of a sincere thank you. Customers who tell you they are unhappy are giving you a second chance.

Tips 79

Tips Customer Loyalty Loyalty Stress 79

Eric Jacobson

NOVEMBER 9, 2013

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. The book is a must-read for any business leader.

Customer Loyalty 67

Customer Loyalty Loyalty How To Resistance 67

Eric Jacobson

AUGUST 2, 2014

Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Customers Eric Jacobson on Leadership and Management Steve Curtin'

Customer Loyalty 85

Customer Loyalty Loyalty Cost Energy 85

Eric Jacobson

MAY 9, 2018

Class means loyalty to one's staff. One of my favorite sections of the book is the one about class in a manager : Class is treating people with dignity. Class does not have to be the center of attention. Class does not lose its cool. Class does not rationalize mistakes. Class is good manners. Class leads by example.

Class 50

Class Management Loyalty Books 50

Eric Jacobson

FEBRUARY 27, 2020

Finally, I found powerful the list below shared by basketball player Tamika Catchings as she reflected on her time being coached by University of Tennessee basketball coach Pat Summitt.

Blanchard 65

Blanchard Servant Leader Greenleaf Leadership 65

Eric Jacobson

AUGUST 1, 2021

Finally, I found powerful the list below shared by basketball player Tamika Catchings as she reflected on her time being coached by University of Tennessee basketball coach Pat Summitt.

Blanchard 65

Blanchard Servant Leader Greenleaf Leadership 65