Lead Change Blog

OCTOBER 4, 2017

Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. Customer loyalty, on the other hand, is the perfect antidote to fickle consumers who will bail on you at the first minor hiccup. Focus on adding strategies that foster customer loyalty and consistently exceed their expectations.

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Customer Loyalty Forrester Loyalty McKinsey 150

Lead Change Blog

MARCH 18, 2020

It’s more than just good service: there’s a science behind brand loyalty. From retail to healthcare to education, we all know that customer retention is a primary objective for many organizations, and rightfully so! But what causes your customers to keep coming back?

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Positioning Webinar Loyalty Retail 262

Lead Change Blog

OCTOBER 1, 2021

The Lead Change community has been a vital inspiration for our many years here, and we would like to thank each of you for your commitment, dedication, friendship, loyalty, and support. Stay tuned for more on this topic. You truly have been the driving force behind our work, and it’s an honor to have you on the Lead Change team.

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Loyalty Blog Crisis Leadership Development 209

Lead Change Blog

AUGUST 7, 2019

Purpose, or an underlying company philosophy, not only drives strategic change, but also encourages customer loyalty and employee engagement. Truly resilient, thriving organizations are those that are purpose driven and focus on more than pure profits. and recognize their blind spots.

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Webinar Customer Loyalty Politics Human Resources 240

Lead Change Blog

AUGUST 2, 2021

Customer and employee loyalty increase significantly. My own research on positive energy over the last decade has shown that when leaders display positively energizing behaviors, the effects are almost always noteworthy. Profitability, productivity, and quality rise substantially compared to other organizations.

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Positioning Energy Case Study Loyalty 283

Lead Change Blog

FEBRUARY 19, 2015

The thought that I could treat you poorly and then buy your loyalty with a few donuts or free beer is ludicrous. Do you struggle with employee loyalty? If you’re like most people, you’d probably want to throw the donuts in my face and tell me what to do with the ping-pong table. You’d be insulted. And you’d be right. Productivity?

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Motivation Loyalty Team Human Resources 150

Lead Change Blog

JULY 12, 2019

Workers who are allowed to bring their dogs to the office experience a stronger sense of company loyalty. Having a “Dogs At Work” policy will make your enterprise look good, as well as providing workers with a valued perk that will reinforce their loyalty towards the company.

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Loyalty Stress Company Positioning 189

Lead Change Blog

AUGUST 20, 2020

If you had client loyalty concerns, that’s likely worse now. This pandemic has placed a spotlight on realities that existed long before the crisis hit. If you had communication and public relations gaps, that’s likely worse now. If you had fluctuating finances, that’s likely worse now. If you had siloed departments, that’s likely worse now.

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Crisis Finance Licensing Public Relations 316

Lead Change Blog

JANUARY 27, 2020

” Roger included many organisational aspects within his view of the soft stuff: cultural norms, habits, loyalties, personal relationships, motivation and commitments, moral stances, beliefs and values, hopes and fears, friendships, feelings and moods, among many other elements.

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Rogers Loyalty Morale Process 226

Lead Change Blog

JULY 10, 2018

They look to the advice and loyalty of at least one trusted confidant, or if fortunate, a trustworthy team whom the leader can confer with and rely upon for counsel and assistance. Yet requesting assistance and receiving support is a leadership strength. In fact, it is an indispensable practice.

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Lead Change Blog

NOVEMBER 27, 2019

I spoke to Mike about how it must hard to be worried about the loyalty of one’s team members, and also discussed what he thinks makes someone a strong leader. Next, build up rapport by establishing trust. Use empathetic listening to echo their emotions and show you understand how they feel. I – Provide information.

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Management Guidelines Goal Loyalty 215

Lead Change Blog

FEBRUARY 21, 2020

Improved Retention and Employee Loyalty – team members who find their work rewarding and impactful report being 2.8 Increased Productivity – when team members are inspired by a compelling purpose they generate 225% more productivity than team members who are merely satisfied with their role. times more likely to stay with a company.

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Mission Statement Bottom-up Operations Brand 229

Lead Change Blog

DECEMBER 20, 2018

Developing talent is also recognized as one of the most significant drivers of employee engagement, which in turn is the key to the business outcomes you seek: revenue, profitability, innovation, productivity, customer loyalty, quality, cycle time reduction, and more—everything organizations need to survive and thrive.

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Customer Loyalty Human Capital Career Webinar 241

Lead Change Blog

MARCH 1, 2018

The lack of face-to-face communication and in-house team-building can cause contract or remote workers to feel less company loyalty, dedication, and connection. There are tons of advantages to working remotely and hiring remote workers, but there are some setbacks too. Small Talk.

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Team Conference Outsourcing Bond 216

Lead Change Blog

DECEMBER 14, 2018

High-quality service delivery encourages customer loyalty and increased conversion rates. A positive user experience ensures that customers choose your organisation over others. Implementation of OCR processing ensures that clients are attended to in good time. Enterprises and organisations use OCR to ensure customer satisfaction.

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Document Customer Loyalty Content ROI 245

Lead Change Blog

FEBRUARY 28, 2018

She was more of a command and control leader, yet she enjoyed the loyalty of many in the organization. “If Beth was placed on this team because of her strong track record of getting things done with limited resources. If I were Beth, I would be feeling impatient to finish this teamwork so I could focus on my current workload.

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Teamwork Process Loyalty Analysis 238

Lead Change Blog

FEBRUARY 12, 2021

Sacrifice comes in many forms—risk-taking, inconvenience, time investment, and showing loyalty when it adversely impacts one’s own reputation. Would you say this described your relationship with some of your associates? Great relationships take sacrifice. It is the irrefutable evidence of allegiance.

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Loyalty Tactics Learning-by-Doing Reputation 150

Lead Change Blog

JUNE 13, 2018

Millennials prefer to work at do-good companies, stay longer, find greater loyalty. Corporate social responsibility trends in mentoring find a growth of skilled applicants, robust pipeline, and new interest in technology. Retirees become ambassadors for company, volunteer in their field of knowledge.

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Education Mentor Short-term Project 184

Lead Change Blog

DECEMBER 16, 2016

In fact, exceptional leaders go out of their way to make certain the quiet ones get the respect they deserve, because they know that once they’ve got the loyalty of the quiet ones and the introverts, they’ll have a loyalty that is far deeper and more meaningful. They have infectious passion.

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Tips Loyalty Goal Long-term 150

Lead Change Blog

JANUARY 19, 2016

Showing loyalty. Consider the bullet point “showing loyalty,” for example. These are just a few trusted behaviors that drive performance and define how leadership teams and employees interact day-to-day. Among those trusted behaviors are: Creating transparency. Delivering results. Confronting reality. Clarifying expectations.

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Emotional Intelligence Goleman Loyalty Motivation 150

Lead Change Blog

APRIL 1, 2016

” he responded, “Work as a keynote speaker, write business books, and work as a customer loyalty consultant–exactly what I am doing”! He must consider his current assortment of speaking and consulting tasks a daring adventure, because when asked “if money were no object, what would you do all day?”

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Levitt Godin Customer Loyalty Airlines 150

Lead Change Blog

SEPTEMBER 1, 2020

David shares: “Even in the most challenging times, keeping employee needs in mind and making the effort to find a connection will build loyalty and trust that will help them better connect with you and the business goals. ” Follow David on Twitter at @ThoughtPartner.

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Leadership Development Development Leadership Follow-up 347

Lead Change Blog

AUGUST 4, 2016

Whether we think of a historical figure or a great leader who’s on the scene today, he or she develops trust and loyalty. Whoever you include in your top ten list of favorite leaders, they certainly have one valuable thing in common: leadership credibility. What about you?

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Project Loyalty Document Class 150

Lead Change Blog

JANUARY 13, 2017

Rather than recognizing that by treating a good customer poorly you might lose their loyalty and suffer the damage of negative word of mouth about the apathy of the staff…. Rather than recognizing that every interaction a customer experiences will build or diminish your brand and revenues….

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Team Open-book Loyalty Learning-by-Doing 150

Lead Change Blog

SEPTEMBER 1, 2015

Taking a large, national chain that had decreased in popularity for various reasons over a number of years and once again winning customers’ loyalty: extremely difficult. Taking a small, local restaurant and trying to re-vamp it: difficult.

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Resources Customer Loyalty Open-book Commitment 150

Lead Change Blog

SEPTEMBER 16, 2016

However, when a true leader uses these exercises there will be a stronger team commitment with better communication and more loyalty. We’ve all heard of team building exercises and outings; some of you may think of it as silly games that are cheesy and don’t really work.

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Team Building Team Morale Loyalty 150

Lead Change Blog

JULY 9, 2019

” This post shares four principles leaders can follow to inspire trust, loyalty, and commitment. Randy shares: “Volatility, Uncertainty, Complexity, and Ambiguity… these are words commonly used to describe the fast-paced and chaotic world in which we live. Connect with Randy on Twitter at @RandyConley.

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Leadership Development Development Leadership Team Building 224

Lead Change Blog

FEBRUARY 4, 2020

Dan writes, “Imagine: a leader who knows how to gain efficiencies, decrease costs, increase employee retention, and inspire customer loyalty based on taking another’s point of view? Dan McCarthy of Great Leadership provided How to Harness the Power of Empathy for Effective Leadership. This is the power of empathy at work.”

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Leadership Development Development Leadership Simon 268

Lead Change Blog

SEPTEMBER 22, 2015

That’s how you establish trust and loyalty…. Early in my career as a coach, I drew up a lot of plays and focused on strategy and saw every player in my locker room as a uniform. But it was only when I started to understand and appreciate the people inside the uniforms that I really became a good coach.

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Teamwork Efficiency Loyalty Team 150

Lead Change Blog

DECEMBER 19, 2016

In case this factor is left out of the equation, you will not have the right adhesive to create a culture that promotes loyalty, personal development, and success. Knowing what your colleagues are doing is not exactly the same as knowing their personalities. So, you should open up channels of social interactions too.

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Team How To Team Building Objective 150

Lead Change Blog

APRIL 25, 2016

Trust leads to loyalty which enhances an individual’s discretionary effort, the effort that people expend above and beyond what is required to do their job. This allows you to identify where barriers emerged and helps them to learn the problem solving skills that will make them a better contributor and future leader. Get to know your people.

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Tips Micromanagement Guidelines Project 150

Lead Change Blog

DECEMBER 23, 2015

I admit I’m am information junkie and my appetite for knowledge is insatiable, but when I work for someone they deserve my loyalty. When you join an organization, don’t you want to know everything about it?

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Lead Change Blog

NOVEMBER 25, 2015

Theseus knew to focus on what so many leaders neglect – maintaining employee engagement and loyalty by growing and developing them as individual contributors. The rest of the process is described more fully in my book, Rapid Teamwork , which uses the acronym GREAT to share the five essential steps for building a great team.

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Team Teamwork Workshop Competitive Advantage 150

Lead Change Blog

MAY 1, 2017

Using the acronym REAL, Randy Conley provides four ways leaders can develop authentic relationships with their employees that foster trust, loyalty, and engagement.” ” Find Randy on Twitter at @randyconley. Susan Mazza of Random Acts of Leadership provided 9 Ways a Leader Can Earn Trust.

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Leadership Development Development Leadership CTO 264

Lead Change Blog

JUNE 1, 2015

” then shares 10 things great leaders know and do to make it easy to gain the loyalty, trust, and followership of their team members.” 10 Things Great Leaders Know & Do. Randy asks: “Are you an easy leader to follow?” ” Follow Randy on Twitter at @randyconley.

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Leadership Development Development Leadership Follow-up 150

Lead Change Blog

JULY 16, 2018

It is about loyalty and kindness—a powerful feature for great leaders. Students of the Old Testament of the Bible instantly associate it with the heart-warming story of Ruth following her mother-in-law, Naomi, back to Bethlehem when Naomi lost her husband. Lawrence of Arabia won the academy award in 1962 for best picture.

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Bottom-up Loyalty Sports Follow-up 207

Lead Change Blog

OCTOBER 25, 2016

Perhaps the loyalty and commitment of a few with similar value sets, but most of these drivers backfire eventually, especially if followers benefit from little to none of the same. Appearance. Perhaps any or some these appeal to the individual cultivating them, but what do they foster in the individuals they seek to lead?

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