Leading Blog

APRIL 8, 2020

Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. But when the dust settles, they will have lost the trust that makes customer loyalty possible. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve.

Crisis 328

Crisis Short-term Customer Loyalty Long-term 328

Leading Blog

FEBRUARY 12, 2020

Know what to look for in the talent you’re considering sponsoring, starting with performance and loyalty. What you should be concerned about when evaluating a potential protégés is loyalty to you and the organization. Step 3: Inspire for Performance and Loyalty. Step 1: Identify Potential Protégés. Performance is table stakes.

Loyalty 268

Loyalty Mentor Politics Skills 268

Leading Blog

NOVEMBER 22, 2019

Further, without empathy, leaders can’t build a team, inspire followers, or elicit loyalty. Empathetic leaders engender loyalty among both customers and employees. Empathetic leaders make good decisions because they are adept at processing information.

Leadership 346

Leadership Emotional Intelligence Loyalty Open-book 346

Leading Blog

FEBRUARY 5, 2021

The Mafia values immorality, loyalty, resourcefulness, and steadfastness and attracted and retained mobsters with these values. Staying in the family required unyielding loyalty and a code of silence. Wannabe Mafioso often waited decades before becoming made men.

P&L 327

P&L Franchising Leadership Forrester 327

Leading Blog

JANUARY 30, 2023

Listening to your staff will establish trust among peers, managers, and higher-ups, which leads to loyalty and engagement. Open your schedule—and your team’s schedules—to allow one-on-one meetings with any worker.

Trends 348

Trends Company COO CFO 348

Leading Blog

MARCH 6, 2020

If the employees of a company have an exceptional experience, they will ensure that customers thrive and will protect and grow their company with loyalty and pride. Work should be a place where humans flourish—where people learn, lead, and grow. Culture, it turns out, makes the difference.

Loyalty 306

Loyalty Magazine Learning-by-Doing Environment 306

Leading Blog

MAY 1, 2023

Paychecks no longer buy loyalty, happiness, and effort. The workplace has undergone a massive shift. Remote work and economic instability have depressed innovation and left us disconnected and disengaged. Alarmed managers are responding with harsh top-down edicts, layoffs, surveillance and mandatory meetings.

Blue Ocean Strategy 272

Blue Ocean Strategy Mauborgne Books Leadership 272

Leading Blog

MAY 19, 2017

Prize Loyalty. I believe loyalty defines your character. As you can imagine, for someone in my position, loyalty and trust are priceless commodities. In business, people always want to know who you are—in other words, will you do what you say, will you make a reliable partner? Reputation is your most important asset.

Loyalty 187

Loyalty Self-aware Reputation Long-term 187

Leading Blog

APRIL 3, 2018

… A leader who offers money or the potential for future riches is not earning loyalty. A few scattered, well-intentioned actions by a leader can’t hurt, but they won’t breed loyalty. They are setting up a transactional relationship that is likely to promote self-interest. … They won’t be enough to earn trust.

Servant Leader 170

Servant Leader Gordon Leadership Blanchard 170

Leading Blog

DECEMBER 1, 2021

Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton.

Books 315

Books Leadership Uncertainty Customer Loyalty 315

Leading Blog

JULY 25, 2016

Profits are driven by customer loyalty, customer loyalty is driven by employee satisfaction, and employee satisfaction is driven by putting employees first.” Consideration should also be given to limiting email to normal working hours. the customer always come first?

Management 150

Management Customer Loyalty Loyalty Policies 150

Leading Blog

APRIL 15, 2013

Loyalty (360 Loyalty–loyal to what works for the whole company and for all good employees.), Glass-Half Full POV (Seeing the difference between "Everything''s OK!" and "Everything will be OK if we do the following things."), Customer Service-Centric ("Makes it easy for people to become and stay customers in every way possible."

Company 284

Company Long-term Short-term Loyalty 284

Leading Blog

JUNE 11, 2012

Loyalty is disagreeing strongly, and loyalty is executing faithfully. Avoid having your ego so close to your position that when your position falls, your ego goes with it. Accept that your position was faulty, not your ego. It can be done! Don’t surround yourself with instant skeptics.

Loyalty 286

Loyalty Bond Follow-up Analysis 286

Leading Blog

OCTOBER 28, 2014

Loyalty creates “blinders to full awareness and action.” The Power of Noticing guides us through what happens when our focus can prevent us from seeing the critical information we need to make better decisions. Focusing too narrowly on the information in front of us is common too us all. Personality cults end badly for this very reason.

Power 284

Power Self-aware Loyalty Ethics 284

Leading Blog

OCTOBER 5, 2020

The result will be higher levels of trust in you and the organization, higher morale, higher productivity, and higher levels of loyalty and engagement. How a leader deals with these difficult situations sends a highly visible message. We would enjoy hearing about your leadership experiences as they relate to this topic.

Leadership Styles 275

Leadership Styles Human Resources Licensing Globalization 275

Leading Blog

JANUARY 1, 2022

higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Win from Within : Build Organizational Culture for Competitive Advantage by James Heskett. There is significant evidence that an effective organizational culture provides a major competitive edge?higher

Books 225

Books Heskett Leadership Competitive Advantage 225

Leading Blog

NOVEMBER 11, 2011

If we don’t, we make poor judgments, we misplace our loyalties, confuse priorities, and forget the well-being of the people we lead and the example we provide. We can be so focused on the goal that we forget the process. We move so fast we can’t hear our own values. We have to slow down so that our values catch up with our behavior.

Morale 264

Morale Loyalty Goal Examples 264

Leading Blog

NOVEMBER 4, 2013

People crave genuine, authentic, undivided attention, the side effect of which is extremely positive: loyalty, engagement and positive word-of-mouth promotion.” You’ve got to know what you are projecting to others. The other pillar is attention. Kelly advises that we “focus on building friendships, not customer relationships.”

Execution 283

Execution Self-aware Loyalty Project 283

Leading Blog

OCTOBER 27, 2018

The qualities we treasured in him, his loyalty, his genial kindness, his unwearied thoughtfulness for others, the generosity which made him prefer his friends in honor to himself, his tenderness with children, his quick delight in living, and the firm sound ness of his life's foundations, are potent with us yet.

Loyalty 203

Loyalty Travel Quality Class 203

Leading Blog

JUNE 4, 2021

Winning has no loyalty to you. WINNING Belongs to Them, And It’s Your Job to Take It. Winning begins with you. Should I go to the gym? Should I skip this donut? Can I get out of the house on time? Will I get my work done today?”. No matter how long you’ve battled to become a winner, it takes one split second to become a loser.

Bottom-up 301

Bottom-up Cooper Education Energy 301

Leading Blog

OCTOBER 22, 2012

Without the ability to nurture loyalty through human connection, your brand’s value relies solely on performance.” Importantly she notes, “Being excellent still earns an audience these days, but to keep them and attract more requires giving them something more personal….Without Let that sink in. People don’t buy your what, they buy your why.

Audience 279

Audience Brand Media Loyalty 279

Leading Blog

NOVEMBER 12, 2012

Trust is a confident belief in someone or something to do what is right, deliver what is promised, and to be the same every time in spite of circumstances.

Conflict of Interest 285

Conflict of Interest Loyalty Morale Globalization 285

Leading Blog

SEPTEMBER 16, 2019

The blank white space is the real organization; it’s a place where personal relationships and loyalties exist. The “organizational chart map” is essentially an aggregate of isolated power blocks with a steep hierarchy command center. Humanizing Leadership Is Awakened Through Three Truths.

Leadership 245

Leadership Self-aware How To Chief Operating Officer 245

Leading Blog

APRIL 30, 2011

donhornsby: The Shifting Definition of Worker Loyalty. "By far the most difficult skill for me to learn as CEO was the ability to manage my own psychology." LisaHaneberg: How to Manage Up Top Google Hit - Really About Command and Control? Tom Asacker: " Bold persistent experimentation ". Mike Henry Sr: Leading, Learning and Building A Legacy.

Loyalty 182

Loyalty Conference Definition Diversity 182

Leading Blog

DECEMBER 31, 2011

Compassion builds support, loyalty. @alanmwebber: Six Two-Word Terms For the Future : "Keep learning new skills and crossing old boundaries.". mjasmus: Most read in 2011: 30 Overlooked Acts of Leadership Courage. Leaders show up for people before asked. Among 5 powers leaders need.

Hamel 255

Hamel Covey Charisma Loyalty 255

Leading Blog

DECEMBER 9, 2011

It’s a simple truth: When you care about your employees and the people you work with, they are more likely to stay on the bus and work harder, with more loyalty and greater positive energy. It’s as easy as saying (or writing) “Thank you.”

Positioning 285

Positioning Gordon Short-term Energy 285

Leading Blog

FEBRUARY 19, 2014

When a widening gulf in salaries and benefits between the top and bottom ranks of an organization exceeds acceptable bounds, employees are less likely to feel a need to work harder, let alone possess the sense of loyalty, responsibility and trust needed to help solve a company’s most pressing challenges.

Decentralization 284

Decentralization Organizational Behavior Short-term Public Relations 284

Leading Blog

JANUARY 27, 2012

Frank Sonnenberg makes the case in Managing with a Conscience , that the only sustainable way to succeed is the right way—not cutting corners—emphasizing the intangibles like trust, creativity, focus, speed, flexibility, relationships, loyalty, and employee commitment.

Management 284

Management Intangible Assets Critical Success Factor Compliance 284

Leading Blog

MAY 8, 2019

When things are going bad, teams are looking for even more loyalty, commitment, and decisiveness from their leaders. Move on as fast as possible. Winning Right. Strive to win, but always win right, with commitment, teamwork, and integrity. Leaders Lead. When you’re losing, recommit to the cause. Fill the Gaps Between People.

Consensus 238

Consensus Groupthink COO Mentor 238

Leading Blog

DECEMBER 9, 2010

Energy Energy does three things: inspires more effort on the part of others, the long hours it permits provide an advantage in getting things accomplished, and people with energy often get promoted because hard work equates with organizational commitment and loyalty. Focus “Focus turns out to be surprisingly rare.

Quality 280

Quality Power Energy Loyalty 280

Leading Blog

JUNE 5, 2017

The Knight for whom loyalty is everything and will stand beside you and will serve you before they serve themselves. But their ability and confidence to know where to go and become an arrogance that attempt to control others—to do for others what they need to be doing themselves. How can I serve you?” The gap is self-serving.

Leadership 187

Leadership How To Learning-by-Doing Short-term 187

Leading Blog

OCTOBER 7, 2019

A random act of kindness in someone’s time of need can change the course of a life and create an unexpected friendship or loyalty. Be there for the people you know to be good, even when everyone else is walking away. Anyone can end up in a tough situation. Everyone has dreams.

Open-book 215

Open-book Learning-by-Doing Learning Curve Objective 215

Leading Blog

FEBRUARY 10, 2012

The study tracked the connection between financial performance and customer engagement, loyalty and advocacy. (Accenture, IBM, Method, Seventh Generation) Stengel’s bases his conclusions on a ten-year growth study involving 50,000 brands. The result was “The Stengel 50.”

Brand 284

Brand Loyalty Learning-by-Doing Globalization 284

Leading Blog

DECEMBER 5, 2012

Without effective leadership, there is just chaos because there is little team work, little consistency, little employee pride, and little customer loyalty. Every day is just another day, without purpose or direction.

Automotive 285

Automotive Customer Loyalty Open-book Definition 285

Leading Blog

OCTOBER 26, 2018

It is of little use for us to pay lip-loyalty to the mighty men of the past unless we sincerely endeavor to apply to the problems of the present precisely the qualities which in other crises enabled the men of that day to meet those crises. ( TR lived life fully. He was the man in the arena. Learning from the Past.

Leadership 277

Leadership Letter Learning-by-Doing Quality 277

Leading Blog

AUGUST 3, 2011

Make your word golden and you will build loyalty and trust in your organization. When you say, “I will let you know” or “I’ll get back to you on that,” schedule a time in your blackberry or calendar and make sure you follow through.

Mission Statement 284

Mission Statement Chemicals Self-aware Learning-by-Doing 284

Leading Blog

JANUARY 17, 2018

This is an especially acute problem for start-ups, because founders often feel a strong sense of loyalty to their early team. Another mistake I’ve seen in building teams is assuming that current employees will be able to grow into the responsibilities of the future. Are we limited by the team we have not being the team we should have?

Performance Review 211

Performance Review Human Resources Incentives Review 211