QAspire

article thumbnail

Quality & Improvement: From “Experience” to “Advocacy”

QAspire

When you consistently focus on delivering value, your customers move higher up in the value pyramid from “ experience ” to ‘ belief & trust ” to “ loyalty ” to “ advocacy ”. Mobile service providers seems to be coming up with such improvements / innovative offers, periodically to sustain loyalty of customers.

Quality 141
article thumbnail

QAspire Blog: Practical Insights on Quality, Management.

QAspire

Customer’s loyalty and further, advocacy only comes when you know how to deliver the basics right. Once you have these basics right, your efforts and investment on delighting your customers through various innovative and inclusive programs will yield the right returns. Right cherry on the right kind of cake is a delightful combo!

Quality 154
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Building a Business Culture That Works for Everyone: An Interview with Diane K. Adams

QAspire

For example, consider the value social responsibility, so important to energize your teams and foster long-term loyalty internally and among your customers. Therefore, the primary way to bridge the gap between values and behaviors is to reward and recognize employees who demonstrate the positive behavior.

article thumbnail

Organization Life: Insights from Michael Wade

QAspire

Poor indeed is the organization where there is a widespread lack of: Honor, Knowledge, Wisdom, Courage, Ambition, Humility, Humor, Fairness, Opportunity, Energy, Loyalty, Initiative, Caring, Cooperation, Flexibility, Imagination, Objectivity, Toughness, Decisiveness.” – the post titled Lack. - – - – -. . - – - – -.