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Patience in Japan

Harvard Business Review

The remarkable resilience of the Japanese was clearly in evidence during those times, along with countless acts of heroism by ordinary citizens — people not empowered or trained to do great things. Consider the reports of my HBS colleague Hiro Takeuchi, a Japanese national who was working in Tokyo last week when tremors hit the city.

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The Secret History of Agile Innovation

Harvard Business Review

Toyota hired Deming to train hundreds of the company’s managers, eventually capitalizing on his expertise to develop the famous Toyota Production System — the primary source of today’s “lean” thinking. Shewhart taught this iterative and incremental-development methodology to his mentee, W.