Harvard Business Review

AUGUST 21, 2012

On the contrary, they may become the most powerful tools yet developed to raise the productivity of high-skill knowledge workers — the kind of workers who help drive innovation and growth, and who are going to be in increasingly short supply. With consumers spending gobs of time in online communities ( more than 1.5 trillion annually.

Media 15

Media Productivity Products Technology 15

Harvard Business Review

FEBRUARY 12, 2016

Thanks to the proliferation of smartphones, brand and online-shopping websites, social media, and vehicle connectivity, businesses have a unique opportunity to use technology to revolutionize the customer experience and to incorporate the voice of the customer into product development. Give your social media team the resources they need.

Media 8

Media Automotive Globalization Active Listening 8

Eric Jacobson

MAY 25, 2016

People’s tools of communication and organization—from smartphones to social media—are more powerful than ever before. John Browne : When it comes to relationships with external stakeholders, research conducted by McKinsey shows that on average, 30 percent of a company’s value is at stake.

Company 50

Company Competitive Advantage Open-book Long-term 50

Strategy Driven

DECEMBER 8, 2010

But as social media takes hold and changes the way we do business, organizations that understand the importance of these qualities are the ones that will grow and prosper. As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation.

Self-aware 72

Self-aware Media Open-book Learning-by-Doing 72

Harvard Business Review

JULY 15, 2015

People under 35 spend almost four hours per day on social media , and more of that time is being spent engaging with brands. McKinsey’s analysis shows that 30% of social media users prefer social care to phoning customer service. So how can companies increase their ROI of social media customer service?

CRM 8

CRM Company Airlines Guidelines 8

Harvard Business Review

JANUARY 18, 2018

McKinsey has been studying what kind of work is most adaptable to automation. As Wise, the roboticist, emphasized, the technology itself is just a tool, one that leaders can use how they see fit. ” The point of technology, she argues, is to boost productivity, not cut the workforce. Humans Are Strategic; Machines Are Tactical.

Creativity 15

Creativity Strategy Venture Capitalist McKinsey 15

Harvard Business Review

MAY 26, 2011

Every aspect of traditional industries is affected by Internet tools and social networks, as I proposed in my e-G8 talk for the plenary session on digital reinvention. A McKinsey Global Institute study unveiled at e-G8 estimated that Internet economic output is bigger than Spain and growing faster than Brazil.

McKinsey 15

McKinsey COO Technology CEO 15

Leading Blog

AUGUST 3, 2018

If you’re a brand in this age of splintered attention on social media, you have to be good at reaching people conversationally, and you have to have good content that they want to see, otherwise they chose not to listen to you.” –Carmine Gallo. “If David Pakman. When you reach the C-suite level, make your presentation as simple as possible.

Open-book 218

Open-book Storytelling McKinsey Maturity 218

Harvard Business Review

APRIL 1, 2016

Digital leaders stand out from their competitors in two ways: how they put digital to work, especially in engaging with clients and suppliers, and how intensively their employees use digital tools in every aspect of their daily activities. economy and found a large and growing gap between sectors, and between companies within those sectors.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

Harvard Business Review

SEPTEMBER 28, 2012

Google Trends is fast becoming an indispensable tool for many analysts who believe — as Brin does — that the wisdom (and/or delusions) of googling crowds can successfully inform investment strategies worldwide. That's as true for a Walmart or a JCPenney as it is for a McKinsey & Co. or a PricewaterhouseCoopers.

Hedge 15

Hedge Core Competence CFO ROI 15

Harvard Business Review

DECEMBER 5, 2013

In the meantime, however, the press conferences, the media coverage, the statements by work colleagues and Union officials are giving us a picture that fatigue may have played a central role. A meta study by McKinsey found that obstructive sleep apnea is responsible for a $65 bil to $165 billion hit annually to the American economy.

Policies 8

Policies Training Transportation McKinsey 8

Harvard Business Review

MARCH 14, 2016

Recent research from the McKinsey Global Institute explores this new era of digital globalization. And consumers generate a significant portion as they communicate, search, shop, watch videos, and post their own content on social networks, online marketplaces, and digital media platforms. It’s gone digital.

Globalization 8

Globalization Supply Chain GDP Operations 8

Harvard Business Review

APRIL 14, 2017

And in January 2017, McKinsey’s research arm estimated AI-driven job losses at 5%. For example, the company had brought in a data scientist in 2008 to develop machine learning tools that would improve its search engine, Bing, in a market dominated by Google. AI wasn’t new at Microsoft. Related Video.

Company 12

Company Survey Finance Engineering 12

Harvard Business Review

MARCH 24, 2014

The ability to mine the digital data consumers leave behind on the internet, social media, driving apps and even health-monitoring wearables could help carriers to better target customers, price and underwrite policies more accurately, and manage claims more effectively.

Insurance 8

Insurance Company Maturity Decentralization 8

Harvard Business Review

SEPTEMBER 18, 2012

Now, however, they are being augmented by demographic data, in-store video monitoring, mobile-based location data from inside and outside the store, real-time social media feeds, third-party data appends, weather, and more. Retail has entered the era of Big Data.

Retail 15

Retail Brand Marketing Industry 15

Harvard Business Review

JANUARY 28, 2014

Despite conceptually understanding that this change mandates fresh strategic approaches, Roger Martin (among others) has highlighted the mistakes companies continue to make by relying on processes and tools honed in a differently paced era. Advertising spending was shifting, albeit more slowly than readers were changing their behavior.

Disruptive Innovation 9

Disruptive Innovation Advertising Gilbert Market Segmentation 9

Harvard Business Review

MAY 31, 2011

Led by Gary Hamel and supported by McKinsey & Company (along with a handful of like-minded organizations), the MIX is a web-based open innovation project aimed at reinventing management for the 21st century. The first leg is The Management 2.0 Challenge, which launches right now. With the Management 2.0

McKinsey 11

McKinsey Innovation Hamel Management 11

Harvard Business Review

DECEMBER 24, 2015

Many B2B CEOs still believe that social media isn’t right for them. But social media marketing can offer B2B marketers a range of benefits if they take advantage of it, from increasing engagement and influencing decision making before the sales call to customizing sales messages and enhancing their company’s reputation.

B2B 8

B2B Media B2C Marketing 8

Harvard Business Review

OCTOBER 21, 2015

And we found that this is due in large part to the media. Although no single factor can ensure gender equality at senior executive levels, the media — by which we mean both traditional and social — stands out as having the potential to help push the door open for women. When the media speaks, corporate executives listen.

Media 8

Media Globalization McKinsey CEO 8

Harvard Business Review

SEPTEMBER 26, 2018

Second, companies such as Nebraska Furniture Mart and JK Moving Services face a suit by the ACLU for using Facebook’s advertising tools to target employment ads exclusively at young men. A company that lacks diversity in its workforce also doesn’t perform as well on financial returns, reports McKinsey.

Welch 10

Welch Reputation Diversity Media 10

Harvard Business Review

OCTOBER 28, 2013

It means everyone understands that decisions improve when the right people, tools, and processes are brought to bear on them. Social media can even play a role, as EMC showed when it asked employees to weigh in on some important decisions about cost-cutting during the last recession. In Judgment Calls we talk about McKinsey & Co.

Analysis 8

Analysis Uncertainty Tools McKinsey 8

Harvard Business Review

DECEMBER 18, 2012

Based on similar numbers, both McKinsey and PwC UK calculated how fast we must reduce the carbon intensity of the global economy ( PwC's number is 5% per year until 2050 ). PepsiCo has had great success with the method , finding ways to reduce cost and risk for key brands, but execs wanted to apply the tool across thousands of products.

Supply Chain 9

Supply Chain Constraint P&L Energy 9