Harvard Business Review

SEPTEMBER 18, 2012

Increasingly, the largest retailers in markets across the country are employing sophisticated personalized marketing and thereby becoming the primary shopping destination for a growing number of consumers. Retail has entered the era of Big Data. The biggest retailers are investing accordingly.

Retail 15

Retail Brand Marketing Industry 15

N2Growth Blog

SEPTEMBER 28, 2020

Prior to joining Microsoft in 2003, Hogan was a partner at McKinsey & Co. Dierdre O’Brien, SVP of People at Apple : A 30 year Apple veteran, O’Brian is another CHRO who wears multiple hats also leading the retail and online teams at Apple. and a development manager at Oracle Corp.

Human Resources 469

Human Resources Globalization Diversity Resources 469

Strategy Driven

JULY 13, 2011

Filled with in-depth insights from experts at McKinsey & Company, this reliable resource takes a much more qualitative approach to what the authors consider a lost art. Retailers historically need trained stored managers, a few great merchandisers, and, in most cases, store staff with a customer service orientation.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Marshall Goldsmith

NOVEMBER 4, 2013

At the consulting firm McKinsey and Company, a Director may often have less detailed knowledge about a client than a more junior partner. Huge retail corporations, like Home Depot or Wal-Mart, do not want to deal with thousands of vendors. Many leaders will be operating more like the managing director of a consulting firm.

Short-term 107

Short-term Long-term Trends Telecommunications 107

Harvard Business Review

MAY 31, 2018

What makes the plague of short-term thinking somewhat puzzling is that, according to McKinsey estimates , 75% of the U.S. The McKinsey Global Institute examined the performance of 615 large- and mid-cap U.S. This lens allowed McKinsey to separate long-term companies from others, and then compare their relative performance.

CEO 8

CEO Short-term Long-term McKinsey 8

Harvard Business Review

OCTOBER 17, 2018

New research from the McKinsey Global Institute simulates the potential global macroeconomic impact of five powerful technologies (computer vision, natural language, virtual assistants, robotic process automation, and advanced machine learning). But how will AI impact the economy in broad terms?

GDP 10

GDP McKinsey Long-term Technology 10

Harvard Business Review

AUGUST 23, 2011

All the world's apparel manufacturers and retailers have joined the race to clothe China. According to a 2007 McKinsey & Co. Apparel retailers in China face three challenges: Geographic. The Chinese are also becoming more aware of fashion. survey, only 12% of consumers said they keep abreast of the latest fashions.

Apparel 13

Apparel Franchising Retail Fashion 13

Harvard Business Review

FEBRUARY 7, 2013

How One Company Saved On-Line Retail for Everyone (Ars Technica). But it overextended when it pursued computer retailer Newegg, which went to trial and lost, but would not give up. Conjuring Up the Perfect Team (McKinsey Quarterly). Many people face this kind of choice — to step into the mold or break it, Chandaria says.

McKinsey 8

McKinsey Retail Politics Sports 8

Harvard Business Review

DECEMBER 16, 2016

Back in 2011, the McKinsey Global Institute published a report on the transformational potential of big data—and it would take a supercomputer to process all of the articles that have appeared since then urging companies to get on board before some digital disruptor renders them obsolete.

Industry 8

Industry McKinsey Early Adopters Rate of Return 8

Marshall Goldsmith

FEBRUARY 8, 2018

Tammy Erickson – McKinsey award-winning author. Forbes – #1 Leader in Retail. Formerly a leader in the automotive, retail, restaurant, media innovation and consulting industries. Martin Lindstrom – TIME – World’s 100 Most Influential People. World authority on branding and culture transformation.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

MARCH 2, 2011

On the one hand, membership in the top bracket — the lofty heights occupied by the likes of McKinsey & Co. Meanwhile behemoths such as McKinsey and BCG, to maintain their above-industry-average growth rates and keep their global office networks humming, have broadened what they do and moved down the food chain. Monitor & Co.,

Consultative 15

Consultative Strategy McKinsey Porter 15

Harvard Business Review

DECEMBER 6, 2010

Getting around these retailing hurdles will require flexibility and creativity. Helped by a central government subsidy of 3,000 RMB per store, Suguo helps remodel retail outlets and keeps them stocked. Two, it's tough to get to rural outlets in China. One, companies should use franchising to scale up quickly.

Marketing 13

Marketing Franchising Retail Budgeting 13

Harvard Business Review

JANUARY 5, 2018

USC’s John Boudreau, CEO adviser Ram Charan, and consultants at Bain & Company , McKinsey, and Korn Ferry have made similar arguments. The chief marketing officers at consumer products companies, the heads of design at luxury apparel companies, and the heads of logistics at large retailers are cases in point.

McKinsey 8

McKinsey Human Resources Reputation Brand 8

Harvard Business Review

JANUARY 20, 2015

New research we conducted at the McKinsey Global Institute found that while this is a very tall order, it could be do-able. In retail, for instance, productivity could increase by another one-third in developed economies and double in emerging economies between 2012 and 2025. Government regulation has a central role here.

Globalization 8

Globalization Productivity Products GDP 8

The Practical Leader

APRIL 6, 2022

A recent report by McKinsey and Co. ” Discount retailer: “ Making our customers’ lives better through lower prices, greater selection, and higher value.” found the pandemic has caused half of employees surveyed to consider leaving their current job. The Big Resignation is a big pain point for many organizations.

Mintzberg 111

Mintzberg Pharmaceuticals Energy McKinsey 111

Harvard Business Review

JUNE 30, 2017

The business model of Generation, a youth employment nonprofit founded by McKinsey & Company, where we both work, is based on that assertion. It has trained and placed 11,000 graduates into entry-level jobs in four sectors: health care, tech, retail/sales, and skilled trades.

Training 11

Training ROI Attrition Metrics 11

Harvard Business Review

SEPTEMBER 15, 2011

Best Buy's 100,000 retail employees engage in more than a billion customer interactions every year — but, until recently, the feedback from those experiences amounted to a random trickle of anecdotes. Retail workers feel valued and trusted and submit observations at a rate of 6,000 a week. You can read all of those here.

Management 12

Management McKinsey Letter Retail 12

Harvard Business Review

NOVEMBER 12, 2018

As a sign that many executives are thinking along just these lines, a recent McKinsey survey of retailers and consumer goods manufacturers found that almost half of those undertaking sustainability initiatives were pursuing new business or growth opportunities.

Execution 10

Execution Incentives How To Committee 10

Harvard Business Review

JULY 15, 2015

McKinsey’s analysis shows that 30% of social media users prefer social care to phoning customer service. Some retailers have been able to increase sales conversions 10-15% by tailoring their social media content based on customers’ previous purchases, according to McKinsey research. in the past two years.

CRM 8

CRM Company Airlines Guidelines 8

Harvard Business Review

JANUARY 12, 2018

This would represent between 10% and 15% of total retail financial assets under management. Marketing and sales, manufacturing, recruiting (including people assessment), customer service, and support are all fields that can benefit from artificial intelligence according to McKinsey’s recent research. will grow to U.S. $5

Consultative 8

Consultative Strategy Advice McKinsey 8

Harvard Business Review

MARCH 17, 2017

Factory workers, manual laborers, and workers in retail stores, restaurants, or hospitals have to be at their place of work at specific times to be productive. It’s hard to find a return-on-investment case for office space, and much harder still to find any company that makes a compelling one. Knowledge workers do not.

Real Estate 11

Real Estate Constraint McKinsey Cost 11

Harvard Business Review

SEPTEMBER 19, 2011

This strategy reflects the " create, operate, trade " principle of Richard Foster, the former McKinsey executive who (full disclosure) is now lead board member at Innosight. Then in 2008, it acquired P&G's Folgers brand and made it the foundation of a new coffee division.

Brand 13

Brand Strategic Fit Retail McKinsey 13

Harvard Business Review

FEBRUARY 7, 2014

The change comes amid the rise of retail health clinics, which are quicker and cheaper alternatives to doctors'' offices and emergency rooms. Now about that soda… Circular Logic Remaking the Industrial Economy McKinsey Yeah, yeah, we all recycle a few beer bottles and soda cans, but we still live in the Disposable Society, right?

McKinsey 8

McKinsey Follow-up Productivity Products 8

Harvard Business Review

APRIL 1, 2016

Recent research from the McKinsey Global Institute (MGI) looked at the state of digitization in sectors across the U.S. Retail and financial firms were among the first movers, while today we see mining and manufacturing firms adopting digital technology in a purposeful way, with mobile-enabled tools and IoT-powered devices.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

Harvard Business Review

FEBRUARY 25, 2016

They should take their teams and regularly walk the aisles of Whole Foods, which is as much a greenhouse incubator of the hottest new brands as it is a retailer. SPINs is a retail measurement company that covers the natural and organic grocers. A McKinsey global survey notes that CEOs spend about 17% of their time with customers.

Company 8

Company Brand Venture Funding Retail 8

Harvard Business Review

JUNE 26, 2014

There is no fee charged to retailers who use it and no exorbitant interest rates lying in wait for consumers. retail businesses lose about $40 billion annually because of the theft of cash alone. Cash – by which I mean paper currency and coins — has many benefits. It’s safe from hackers.

Cost 8

Cost Transportation Banking Retail 8

Harvard Business Review

SEPTEMBER 28, 2012

With the company's retail insights into the browsing, shopping, and purchasing behaviors of its customers, its views into entrepreneurial investment through its Web Services offering, and its Kindle and Fire media consumption devices, Amazon is extraordinarily well-positioned to strategically invest in explicit companies or particular sectors.

Hedge 15

Hedge Core Competence CFO ROI 15

Harvard Business Review

JULY 12, 2012

I quit my comfortable job in NYC with McKinsey & Co. In March 2012, we sold off the company to India's largest retailer, the Future Group, which was keen to own the business as part of its strategy to grow private label brands. in the summer of 2007, and landed back home in Mumbai to start a new venture.

Marketing 13

Marketing Film GDP Media 13

Harvard Business Review

OCTOBER 30, 2014

McKinsey research shows that companies with advanced marketing and sales capabilities tend to grow their revenue two to three times more than the average company within their sector. One European retail bank, for example, set up “opportunity labs” in its branches and agencies—i.e., They really know what the customer wants.”.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

JULY 2, 2012

McKinsey & Co. For example, a client recently quantified the millions of dollars it annually saves retailers by being better — through reducing product returns — and prospective customers responded with excitement. There are three reasons why "better pricing" should be your company's top priority.

Price 14

Price Strategy P&L Incentives 14

Harvard Business Review

SEPTEMBER 20, 2016

New research conducted by the McKinsey Global Institute makes it clear that Africa faces real economic headwinds including declining investment and savings, and rising government indebtedness. Lower resource prices and higher levels of sociopolitical instability have taken their toll: Africa’s real GDP grew at an average of 3.3%

Globalization 8

Globalization Long-term GDP Marketing 8

Harvard Business Review

JULY 17, 2017

Banks are feeling the crunch; according to McKinsey , legacy financial institutions will see profits decline 20%–60% by 2025 if they fail to evolve digitally. Its recent launch of Marcus , an online retail bank, is a particularly promising signal.

Industry 12

Industry Short-term Planning Long-term 12

Harvard Business Review

AUGUST 1, 2011

In this first leg of the HBR/McKinsey M-Prize for Management Innovation , we asked the most progressive thinkers and radical doers from every realm of endeavor to share a story, a hack, a disruptive idea, or an experimental design that illustrates how the web can help overcome the limits of conventional management and create Management 2.0.

Management 14

Management Innovation Storytelling Bottom-up 14

Harvard Business Review

NOVEMBER 23, 2015

McKinsey Global Institute’s Connecting Talent With Opportunity in the Digital Age study forecasts that the growing use of online contingent talent platforms could add $2.7 trillion, or 2%, to global GDP and increase employment by 72 million full-time-equivalent positions by 2025.

Company 8

Company Automotive MBO Globalization 8

Harvard Business Review

JUNE 13, 2011

Over the past decade, a team from Harvard Business School, London School of Economics, McKinsey & Company, and Stanford has systematically surveyed global management. dominance occurs in the manufacturing, retail, and healthcare sectors (but interestingly, not in high schools). For details see our previous HBR blog post.).

Management 16

Management Survey Class Lean Production 16

Harvard Business Review

MARCH 3, 2015

Since 2008, according to a McKinsey study , companies have devoted more time and money to social networks and 20% less to e-mail communications. They buy point-of-sale data from retailers and have systems that purport to match Facebook or Twitter IDs, for example, with a given campaign and subsequent retail sales for a product.

Media 8

Media Advertising Public Relations Forrester 8

Harvard Business Review

JULY 17, 2017

and the EU15 is doing some type of independent work, according to the McKinsey Global Institute , and 42% of U.S. For example, the health care, real estate, and construction industries gained contractors in the past year, while public safety, retail, and the arts lost them. Twenty to thirty percent of the workforce in the U.S.

Real Estate 8

Real Estate Health Care Analysis Survey 8