Maybe you’re eyeing a department store display when you begin to realize a sales associate is, in turn, eyeing you. Or perhaps you’re the sales associate yourself, trying to decide whether intervening will help make a sale.
Your In-Store Customers Want More Privacy
Unwanted interactions are costing you sales.
December 28, 2016, Updated May 23, 2017
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
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New!
HBR Learning
HBR Learning
Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.