Leading Blog
JANUARY 6, 2014
Author Richie Norton explains that life-changing ideas are often tragically mislabeled stupid. If you can train yourself to mind-travel effectively, you can intentionally affect your future by doing something about it today.”. “If If you can foresee regret, you can mind-travel to the future.
Six Disciplines
AUGUST 1, 2011
Dr David P Norton, (co-inventor of the Balanced Scorecard) explains in OutlookBusiness magazine (India) how companies can grow successfully by adopting effective strategy planning and execution. So, these are the five principles that transcend economies and cultures.
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Six Disciplines
AUGUST 1, 2011
Dr David P Norton, (co-inventor of the Balanced Scorecard) explains in OutlookBusiness magazine (India) how companies can grow successfully by adopting effective strategy planning and execution. So, these are the five principles that transcend economies and cultures.
Strategy Driven
JULY 13, 2011
Retailers historically need trained stored managers, a few great merchandisers, and, in most cases, store staff with a customer service orientation. Kaplan and Norton point out that customer satisfaction, internal business processes, learning, and revenue growth are important drivers of long-term performance.
Harvard Business Review
JULY 25, 2014
I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Play to your strengths, not your rival’s.
Harvard Business Review
MARCH 11, 2015
Michael Norton and I found that when a website, like Kayak, shows a customer the work it is engaging in on their behalf, customers mind waiting for the service less, and they value the service more. Stores are essentially asking customers who weren’t trained to do this work to take on the task.
Harvard Business Review
DECEMBER 13, 2017
And here’s an interview with Sam Lessin , former VP of Product Management at Facebook, who says he has “never successfully trained empathy.”). (Read more about what Paul Jackson has to say about EQ and PMs here. Company Fit. and of course the compensation and benefits.
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