Chart Your Course

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3 Proven Ways Call Centers Can Better Streamline Operations

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In particular, when it comes to improving the customer service experience and streamlining operations, today’s call center agents now have a wide array of tech solutions to resolve these matters. Here are three proven ways today’s call centers can better streamline operations and achieve greater success. Employee Benefits.

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Here’s How to Empower Your Employees

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If done right, employee empowerment can be the greatest factor to business growth and operational efficiency. Corporate credit seminars or quality assurance education gives your employees a global look at the business, allowing them to strategize new operational procedures that will flow throughout the organization.

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3 Business Reasons for Employee Engagement Program

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2) Operating margins increase: According to the Towers Watson 2012 Global Workforce Study, companies with the highest sustainable engagement scores had an average one-year operating margin of 27% (vs. 14% for companies with traditional engagement and 10% for those with low engagement).

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Motivating and Rewarding Your Global Workforce

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Following these steps can help you recruit, manage and retain the right workers to run an effective international operation. 20 Ways to Reward and Recognize Employees. The post Motivating and Rewarding Your Global Workforce appeared first on.

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5 Ways to Manage Your Multigenerational Workforce

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This isn’t to say that leaders shouldn’t be principled in the way they operate, but even a small bit of flexibility can go a long way. Comprehensive, and consistent communication training can help ensure that your multigenerational workforce is operating at its full potential. Above all, communication is key.

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4 Ways to Prepare Your Workplace for Gen Z Employees

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It’s no secret millennials have changed and impacted the workplace as we know it, most notably the layout and operation of our workspaces. Open floor designs, flexible working hours and office amenities are some of the perks this generation seeks out when job hunting or desires from their current employer.

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Attracting the Top College Talent to Your Business

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Internship programs help college students develop professional skills and get a feel for what day-to-day operations look like. You, as a business, get a firsthand look at how they perform. When they do well, you often get an opportunity to keep them on. Offer Benefits. weeks of vacation time during their first year.