First Friday Book Synopsis

MAY 18, 2014

In the first ten years of this century – a period of truly staggering underachievement in business, technology, and social progress – we’ve discovered that this sturdy, old operating system doesn’t work nearly as well. It crashes – often and unpredictably… It is proving incompatible with many aspects of […].

Blog 115

Blog Operations Technology System 115

First Friday Book Synopsis

JULY 6, 2014

Army Special Operations Command the ideology of comfort and the tyranny of custom The Sheffield Company Tom Davenport USG Corporation Voltaire W.W.Grainger'

Godin 80

Godin Wilde Drucker Banking 80

First Friday Book Synopsis

JANUARY 25, 2012

The New HR Analytics: Predicting the Economic Value of Your Company’s Human Capital Investments Jac Fitz-enz AMACOM (2010) A brilliant explanation of “the first holistic, predictive management model and operating system for the HR function” Those who have read one or more of Jac Fitz-enz’s previously published books know that (..)

Human Capital 85

Human Capital Books Review Operations 85

First Friday Book Synopsis

SEPTEMBER 1, 2011

The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance Jeffrey K. Liker and James K.

Review 98

Review Books Operations Strategy 98

First Friday Book Synopsis

SEPTEMBER 8, 2013

Bob''s blog entries Albert Einstein B(Big Hairy Audacious Goal) Berrett-Koehler Publishers Center for Creative Leadership Fear Your Strengths: What You Are Best at Could Be Your Biggest Problem Forceful and Enabling Leadership James O''Toole Jim Collins Lao Tzu make everything as simple as possible but no simpler Marshall Goldsmith Robert Greenleaf (..)

Kaplan 85

Kaplan Greenleaf Collins Books 85

First Friday Book Synopsis

APRIL 22, 2014

For the past couple of them, my performance in the operating room has reached a plateau. I’ve been a surgeon for eight years. I’d like to think it’s a good thing—I’ve arrived at my professional peak. But mainly it seems as if I’ve just stopped getting better. This is how Atul Gawande started his terrific […]. Randy''s blog entries'

Blog 95

Blog Operations 95

First Friday Book Synopsis

MAY 25, 2012

Emotional Equations: Simple Truths for Creating Happiness + Success Chip Conley Free Press/A Division of Simon & Schuster (2012) An “operating manual” from an “emotional concierge” for those who seek meaning in life on the other side of complexity I have read and reviewed Chip Conley’s previous books and with all due respect to them, [.].

Review 75

Review Simon Books Operations 75

First Friday Book Synopsis

MAY 21, 2012

Beyond Performance Management: Why, When, and How to Use 40 Tools and Best Prsctices for Superior Business Performance Jeremy Hope and Steve Player Harvard Business Review Press (2012) Invaluable advice for results-driven, principled managers at all levels and in all areas of business operations Jeremy Hope and Steve Player provide a crystal clear (..)

Review 75

Review Management Books Advice 75

First Friday Book Synopsis

JANUARY 16, 2012

Jossey-Bass/A Wiley Imprint (2011) How and why leadership is about the growth and positive change that almost anyone can bring about while working with others All organizations need effective leadership at all levels and in all areas of their operations. [.].

Review 80

Review Books Operations Positioning 80

First Friday Book Synopsis

OCTOBER 30, 2014

CFPIM, CIRM, is a scholar, writer and expert on the convergence of learning, technology and business operations. Kapp, Ed.D., He is a graduate professor of instructional technology at Bloomsburg University in Bloomsburg, PA.

Wilde 99

Wilde Drucker Tools Technology 99

First Friday Book Synopsis

JULY 13, 2014

Special Operations Command UChicago University of Chicago USSOC Voltaire Western Union The Wall Street Journal Whirlpool Corporation'

Prahalad 93

Prahalad Hamel Core Competence Drucker 93

First Friday Book Synopsis

FEBRUARY 12, 2016

This type of mentality will reduce the efficiency of the overall operation, reduce morale, and may contribute to the demise of a productive company culture. Silo Mentality A mind-set present in some companies when certain departments or sectors do not wish to share information with others in the same company.

Team 70

Team Morale Efficiency Operations 70

First Friday Book Synopsis

NOVEMBER 11, 2015

Here are three key quotes from early in the book: As SEALs, we operate as a team of high-caliber, multitalented individuals who have been through perhaps… Read More Four Key Thoughts from Extreme Ownership, the new book on Leadership from two Navy SEALs.

Books 70

Books Leadership Operations Team 70

First Friday Book Synopsis

APRIL 22, 2011

Wiley & Sons (2007) A “must have&# combination of compass, GPS, tool kit, and operations manual for BNT Whatever their size or nature, all organizations have business relationships. In recent years, it has become increasingly more difficult to [.].

Competitive Advantage 80

Competitive Advantage Review Books Operations 80

First Friday Book Synopsis

AUGUST 26, 2015

As co-founder and chief operating officer of HGTV, Susan Packard was the second employee to join HGTV and create a niche in the lifestyle marketplace, and also… Read More Susan Packard: An interview by Bob Morris.

Chief Operating Officer 70

Chief Operating Officer Operations Innovation Productivity 70

First Friday Book Synopsis

MAY 5, 2015

Synopsis noun a short description of the most important information about something ——————– You need a well-functioning team, one that has the right mix of strengths and skills needed to move your operation forward. You know that you need to work well together.

Tools 70

Tools Team Books Operations 70

First Friday Book Synopsis

SEPTEMBER 21, 2014

Before Walmart his most recent role was at Marriott International, where he led global HR operations […]. He previously held roles in International Human Resources, and was responsible for the world’s largest performance management and employee engagement programs at Walmart, covering nearly 2.2 million employees globally.

Drucker 95

Drucker Human Resources Talent Management Globalization 95

First Friday Book Synopsis

NOVEMBER 13, 2012

For the past couple of them, my performance in the operating room has reached a plateau. Mentor: a friend of Odysseus entrusted with the education of Odysseus’ son Telemachus —————- Here is how Atul Gawande begins his essay about his personal need for a coach: I’ve been a surgeon for eight years.

Mentor 106

Mentor Education Operations Blog 106

First Friday Book Synopsis

APRIL 1, 2015

Hospitals; doctors; entire medical support staff – every patient judges the entire operation on the worst customer experience moment/interaction in the entire experience. There is no tougher customer service/experience challenge than that of health care professionals.

Health Care 70

Health Care Blog Operations Books 70

First Friday Book Synopsis

MAY 25, 2011

Prior to joining Hammer and Company, she served as Corporate Senior Vice President of Operational Excellence at Avnet, Inc., Lisa Hershman is a seasoned business professional and author, who brings a wealth of real-world experience and an innovative style to her position at Hammer and Company.

Hammer 80

Hammer B2B Operations Innovation 80

First Friday Book Synopsis

SEPTEMBER 6, 2011

With Jeff’s permission, I now share it, with a strong recommendation that you read his latest book, The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence [.]. In a recent email from Jeff Liker, he shared a portion of a conversation he recently had with Akio Toyoda, chairman and CEO of Toyota Motor Corporation.

Operations 75

Operations CEO Strategy Books 75

First Friday Book Synopsis

OCTOBER 15, 2014

CFPIM, CIRM, is a scholar, writer and expert on the convergence of learning, technology and business operations. Kapp, Ed.D., He is a graduate professor of instructional technology at Bloomsburg University in Bloomsburg, PA.

Wilde 99

Wilde Drucker Technology Tools 99

First Friday Book Synopsis

JANUARY 21, 2012

workplace are either passively engaged (“mailing it in”) or actively disengaged, undermining the success of operations. Recent research by highly-reputable firms such as Gallup and TowersWatson suggest that, on average, at least 70% of employees in a U.S.

Reputation 117

Reputation Operations Books Succession 117

First Friday Book Synopsis

JULY 30, 2015

…the constantly changing, entirely unforgiving environment in which we all now operate denies the satisfaction of any permanent fix.

Team 70

Team Operations Environment Process 70

First Friday Book Synopsis

MAY 20, 2013

So, I just read the short piece by Matthew Iglesias about the Yahoo purchase of Tumblr: Yahoo Buys Tumblr, Promises Continued Operational Independence Under David Karp’s Leadership. Concise, makes sense.

Blog 85

Blog Operations Leadership 85

First Friday Book Synopsis

DECEMBER 8, 2013

"My Meetings With Mandela" "Thinking Mistakes Our Brains Make Every Day and How to Prevent Them" ''Tis the Season to Focus on the Business Basics Adam Bryant Alison Gopnik Angie Hicks “How I Hire: In Search of the Sir Ernest Shackleton Gene” “The Psychology of Self-Control” Belle Beth Cooper Blogging on Business Update from Bob Morris (Week of 12/2/13) (..)

Chief Operating Officer 75

Chief Operating Officer Blog Collins Cooper 75

First Friday Book Synopsis

MAY 15, 2013

as a standard operating query, there’s an automatic increase in energy, productivity, clarity, and focus. When a culture adopts “What’s the next action?”

Stress 85

Stress Energy Blog Operations 85

First Friday Book Synopsis

OCTOBER 30, 2014

CFPIM, CIRM, is a scholar, writer and expert on the convergence of learning, technology and business operations. Kapp, Ed.D., He is a graduate professor of instructional technology at Bloomsburg University in Bloomsburg, PA.

Wilde 70

Wilde Drucker Tools Technology 70

First Friday Book Synopsis

SEPTEMBER 26, 2011

Telephone operators? The problem was not simply the loss of good jobs to workers in foreign nations but also automation… Remember bank tellers? The fleets of airline workers behind counters who issued tickets? Service station attendants? These and millions of other jobs weren’t lost to globalization; they were lost to automation.

Airlines 100

Airlines Software Banking Globalization 100

First Friday Book Synopsis

JUNE 21, 2013

Bob''s blog entries "an antidote for the Great Man theory of decision making and organizational performance "Blunders of genius are often indeed the portals of discovery" "Doubt is an essential operating principle in science" "Humans are not purely rational beings [comma] capable of completely turning off their passions" "International Pythagoras Prize" (..)

Shaw 75

Shaw Wilde Operations Project 75

First Friday Book Synopsis

JUNE 20, 2012

Thompson Harvard Business Review Press (2012) Why and how “prediction market democracy” tends to make better decisions that, eventually, produce better results Donald Thompson is an advocate of “prediction market democracy” because a prediction market can “revolutionize the way companies operate.” As I began [.].

Review 80

Review Books Marketing Operations 80

First Friday Book Synopsis

FEBRUARY 28, 2012

Repeatability: Build Enduring Businesses for a World of Constant Change Chris Zook and James Allen Harvard Business Review Press (2012) How and why simplifying operations, sharpening focus, and liberating energy can be an antidote to escalating complexity As Chris Zook and James Allen indicate in the Introduction, they share an interest in why so few (..)

Review 85

Review Books Energy Operations 85

First Friday Book Synopsis

MARCH 19, 2012

Stuart has helped these and other clients to identify and develop new growth opportunities, to maximize the returns from existing operations and [.]. Since its launch in 2006 his firm, Morgan Cross Consulting, has attracted clients including Avon Cosmetics, Alliance Boots, PricewaterhouseCoopers and GSK plc.

Consultative 85

Consultative Class Operations Development 85

First Friday Book Synopsis

MAY 28, 2014

Special Operations Command University of Chicago USSOC Western Union Whirlpool Corporation'

Prahalad 75

Prahalad Hamel Core Competence Wilde 75

First Friday Book Synopsis

MARCH 16, 2012

Anyone at any level and in any area of operations who knows what to do and how to do it should share this information with anyone [.]. Supervisors should mentor — on an on-going basis – those for whom they are directly responsible, those entrusted to their care.

Tips 80

Tips Mentor Operations Information 80

First Friday Book Synopsis

SEPTEMBER 2, 2012

Here are a few insights provided during an interview of Tracy Streckenbach, president and chief operating officer of Innovative Global Brands. Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times.

Globalization 75

Globalization Chief Operating Officer Brand Innovation 75

First Friday Book Synopsis

FEBRUARY 2, 2012

Since that time, he has provided leadership for Corporate Communications, Field Operations, and Quality and Customer Satisfaction, and today [.]. He began his Chick-fil-A career working as an hourly team member in 1977. In 1978, Mark joined the corporate staff working in the warehouse and mailroom.

Operations 80

Operations Quality Career Team 80