The Recovering Engineer

article thumbnail

The Positive Runs Out

The Recovering Engineer

A class participant challenged me on this point, and our conversation went something like this: Participant: “Are you saying that I have to keep giving people positive reinforcement for their workplace behaviors?&# Participant: “Why don’t they just do what they’re supposed to do. .&#

article thumbnail

Applying the DISC Model: Breaking Through A Common Frustration

The Recovering Engineer

Today, I led a DISC communication skills workshop that ended with a role-play exercise to allow participants the opportunity to practice the skills we had been discussing. For many of the people in the class, this was their first in-depth exposure to the DISC model and how to use it to more effectively communicate with others.

FAQ 252
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Bad Boss Scenario: You Should Have Known Better #1

The Recovering Engineer

I’m experimenting a bit with video shorts to illustrate situations I have observed in my personal experience or heard about in my work with clients and workshop participants.

Workshop 193
article thumbnail

Three Power Phrases to Disarm a Verbal Aggressor

The Recovering Engineer

In working with workshop participants and coaching clients to find good ways to address specific, emotionally charged situations, I have learned three power phrases your can use in a wide range of situations to disarm a verbal aggressor and turn the direction of an escalating conversation.

Power 279
article thumbnail

How To Get People To Do What You Want

The Recovering Engineer

All week, I have been sharing my thoughts and insights on communication skills, motivation theory, leadership, team-building, and persuasion.

How To 218
article thumbnail

What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

The Recovering Engineer

” Then, I saw a report on the Today Show featuring one of the participants in the first dispute. Again, my initial response was much like the newscasters and commentators I saw reporting on the incidents… “Really! How could they be that irrational!”

Airlines 216
article thumbnail

Seven Workplace Conflict Resolution Tips | Guy Harris: The.

The Recovering Engineer

Over the last few months, I’ve given some thought to what I consider to be the Top 7 Secrets for Resolving Personal Workplace Conflict , and I have recorded an audio program that is available now.

Tips 198