Joseph Lalonde

article thumbnail

Sorry, It’s Company Policy Is Bad Business

Joseph Lalonde

I recently purchased a Kamado Joe Classic I charcoal grill. These grills are called egg grills because of their shape. The deal had been too good to pass up. It was almost half off the original price. I placed the order, the item arrived, and Pamela and I assembled the grill. A few days later, […].

Policies 220
article thumbnail

How Leaders Communicate Dictates How Staff Communicates With Customers

Joseph Lalonde

For more information on contributing a post, please see our contributing policies. Leaders should also make sure their staff is aware of the company’s customer service policies, such as any protocols for escalating complaints or dealing with difficult customers. This is a contributed post to JMLalonde.com.

Policies 255
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What You Can Do To Create & Maintain A Trustworthy Business

Joseph Lalonde

For more information on contributing a post, please see our contributing policies. Establish Policies & Procedures. Start by establishing policies and procedures that can get you on track and help you stay there. Make sure your refund policy is established and it’s in a place where they will see it and can find it.

Policies 220
article thumbnail

Diverse Voices in the Workplace: How to Make Your Company a Better Place

Joseph Lalonde

For more information on contributing a post, please see our contributing policies. This is someone who will be responsible for ensuring that your company’s policies are inclusive and that everyone feels comfortable in the workplace. They can help develop new policies, monitor compliance, and create training programs.

Diversity 156
article thumbnail

Is It Worth Fighting For?

Joseph Lalonde

The hill to die on may be: A political statement on Facebook Drinking alcohol The type of worship a church has Vacation policies in the workplace Who they have to work with There’s a […]. There’s that one person on our team who has to die on every hill placed before them.

Politics 216
article thumbnail

Staying Connected During A Crisis

Joseph Lalonde

With the shelter-at-home and social distancing policies, connections can become a hard thing to maintain during a crisis. A crisis makes you rethink life. It makes you reconsider what’s important and what is not. The COVID-19 crisis has done this for me.

Crisis 277
article thumbnail

How You Can Be More Organized When Leading Your Small Business

Joseph Lalonde

For more information on contributing a post, please see our contributing policies. Aim to implement a clear and tidy desk policy, and incorporate the process of cleaning up everything on your desk into your evening routine so that it becomes second nature. This is a contributed post to JMLalonde.com.