Terry Starbucker

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Proof Positive: The 10 Pieces Of Employee Feedback That Lead To Leadership Greatness

Terry Starbucker

The post Proof Positive: The 10 Pieces Of Employee Feedback That Lead To Leadership Greatness appeared first on Terry "Starbucker" St. And if you want to know more about how to get to the point where you hear all 10 of these pieces of feedback, check out my “8 Principles of More Human Leadership” (photo by Bigstock ).

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The Absolutely, Positively, No Doubt About It Way To Keep Customers – In A Nutshell

Terry Starbucker

I’ve seen a lot of books out there lately that have taken a lot of pages to explain how to get and keep customers, but it’s really pretty simple: Thank your customers for their business, preferably with a smile. Follow the Golden Rule in all your communications with customers, no matter the form.

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The Last Step In The Journey To Leadership Greatness

Terry Starbucker

Day after day, month after month, and year after year I bound into meeting rooms at any time of the day (or night) full of positive energy, and feeling like I have the best job on earth, showing the way for the group sitting in front of me. And so, since that gut check, showing exuberance has never been a problem. It certainly does.

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So You Think You Can Lead? The 4 Qualities Your Bosses Are Looking For

Terry Starbucker

Having a positive attitude. 2 – Positive, but not Pollyanna positive - that’s what I look for. Take a look at the masthead on this blog – “ dealing with the literal world in a positive way “ I strongly believe that great leaders MUST look at their world from this “half-full” perspective.

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The Leadership Wonder Drug (But Beware Of The Side Effects)

Terry Starbucker

This kind of positive reinforcement brings a psychological boost that leads to greater and greater achievement, because it plays to basic human needs of acceptance and recognition. It needs to be delivered with high enthusiasm and a positive tone. What is it? You did a great job”. And what about the side effects and risks?

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How To Build (and Sustain) A Culture Of Accountability

Terry Starbucker

There are 10 things every leader must do to foster (and keep) this culture: 1) Roles & responsibilities are clearly (and properly) defined – What are the expectations of every position, and why do they matter? They must be thought through, and documented. It’s time consuming, yes, but there will be a huge return on that investment.

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10 New Year Resolutions For A Great Leadership Year

Terry Starbucker

I’ve found that the best way for me to do that is to commit myself to these 10 resolutions, and if I can stick to them diligently, especially in the first couple of months, I know I’ll be in the best position to succeed. Are the right talents matched with the right positions?