Three Power Phrases to Disarm a Verbal Aggressor
The Recovering Engineer
NOVEMBER 4, 2011
Developing power phrases for use in various situations can help you get past this mental roadblock so that you can respond calmly and quickly in a wide range of situations. Acknowledging their emotion is a powerful tool to show that you understand their perspective even if you do not necessarily agree with it. Share it on StumbleUpon.
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