How to Communicate with Difficult Customers: Powerful Phrases Series
Let's Grow Leaders
JULY 3, 2023
Here are some powerful phrases to make communicating with difficult customers easier. I’ve (Karin) led tens of thousands of customer-facing employees over the years, including managing more contact center and retail customer escalations than I’d care to admit. This Powerful Phrase clarifies what’s really on their minds.
Let's personalize your content