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How to Communicate with Difficult Customers: Powerful Phrases Series

Let's Grow Leaders

Here are some powerful phrases to make communicating with difficult customers easier. I’ve (Karin) led tens of thousands of customer-facing employees over the years, including managing more contact center and retail customer escalations than I’d care to admit. This Powerful Phrase clarifies what’s really on their minds.

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Online Retailers Failing To Cater For Older Shoppers

The Horizons Tracker

The survey found that while over 65s hold considerable spending power, they’re generally being overlooked by online retailers, with just 12% of respondents saying they felt understood by the brands they engage with. The post Online Retailers Failing To Cater For Older Shoppers first appeared on The Horizons Tracker.

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Change: Driving Transformation in Modern Organizations

Rich Gee Group

Illustration: Picture a classic brick-and-mortar retail outfit pivoting towards the digital marketplace. Realigning incentives and rewards with the envisioned behaviors acts as a powerful catalyst, ensuring the durability of the change.

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Ten Questions to Keep You on Track This Year

Next Level Blog

your team, wholesale and retail communications channels , key strategic initiatives and themes.) The power comes in asking them, giving yourself space to reflect on the answers, and creating a roadmap for how you want to approach your year as a senior leader. What audiences do you most need to engage?

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How Refugees Can Benefit Local Communities

The Horizons Tracker

In doing this, refugees gain the power of meeting their individual needs while retailers sell more products (and make at least the same profit as before) and residents enjoy lower prices,” the researchers say. “A PDCA policy aligns the incentives between the retailer and the HO-government partnership.

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Tips For Managing Retail Staff Effectively

Strategy Driven

If you are a retail manager or store owner, then you’re probably already aware of the difficulties in managing staff. Everyone is human and powerful emotions can crop up during the workday. Retail managers get put under a lot of pressure, and the job isn’t for everyone. Maintain A Professional Attitude At All Times.

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Increasing The Minimum Wage Can Boost Employment

The Horizons Tracker

Researchers from the University of Pennsylvania looked at what happens when the minimum wage goes up in low-paying retail jobs. In job markets where bosses have more say in setting pay rates, raising the minimum wage often leads to more jobs, according to a new study. In such cases, when the minimum wage goes up, more people get hired.

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