Six Disciplines
OCTOBER 4, 2013
Customer excellence has to do with those attributes that are of direct interest to customers, such as quality, price, reliability, taste, speed, etc. For example, some businesses may focus their efforts on price leadership, some on full service, or some on convenience.
Six Disciplines
MAY 10, 2013
In general, businesses of all types struggle with being able to give customers what they want, when they want it, at the price they want it, and at the highest quality levels. Includes finding the right people, keeping them happy, compensating them, motivating them, training them, and getting them to deliver quality work.
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Six Disciplines
MARCH 29, 2013
Customer excellence has to do with those attributes that are of direct interest to customers, such as quality, price, reliability, taste, speed, etc. For example, some businesses may focus their efforts on price leadership, some on full service, or some on convenience.
Six Disciplines
DECEMBER 6, 2013
In general, businesses of all types struggle with being able to give customers what they want, when they want it, at the price they want it, and at the highest quality levels. Includes finding the right people, keeping them happy, compensating them, motivating them, training them, and getting them to deliver quality work.
Six Disciplines
MARCH 17, 2011
This advantage can come from offering premium products or services, availability or price. Quite often, sales have outpaced capacity, so leadership becomes focused on strengthening internal operations to address quality, scheduling, hiring, training, customer service, order processing and other issues.
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