Terry Starbucker

AUGUST 12, 2012

There are six in particular that need some keen navigation: 1) Process vs. Innovation – On the surface this looks more like a huge battle; the free thinking forces that love chaos and drive change, against the system-driven processors who thrive on order and repetition. 2) Openness vs.

Webinar 370

Webinar Leadership Innovation Objective 370

Terry Starbucker

MARCH 27, 2014

These were the 10, and the way to “win” them: People vs. Process - It’s as simple as this: a process is only as good as the people executing it. Focus on the people first, and while you’re at it, make sure your charges truly understand the context and purpose behind the processes.

Leadership 419

Leadership Follow-up Long-term Bottom-up 419

Terry Starbucker

AUGUST 20, 2018

We all intuitively understand this concept, whether we picture a flywheel or not – how we start a goal-hitting process is critically important. So even if you just KNEW this process needed to be done, you still might not do it, and then you’ll rationalize it out loud: “I don’t have enough time to focus on the ‘soft’ stuff”.

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Collins Definition Goal Process 171

Terry Starbucker

OCTOBER 20, 2013

In a way, it was a diary of sorts, and when all those thoughts got on a page, it gave me a chance to really reflect about, and then process, my actions as a leader. The act of writing down and summarizing my experiences, opinions and lessons was a catalyst for my maturity and development. Be a writer too.

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Document Drucker Maturity Blog 308

Terry Starbucker

APRIL 10, 2014

So we must develop an intuitive process to make these split-second assessments on the fly. Your brain doesn’t have a chance to react and process if “yes I can” is the first thing out of your mouth. But we can’t do that. How can we help our brains with this task?

Productivity 373

Productivity Products Leadership Learning-by-Doing 373

Terry Starbucker

AUGUST 7, 2011

And those writing instruments that allow for manual processing of words, sentences and paragraphs. Good Process Breeds Better Improvisation. I’ve found that there’s a very “analog&# way to fight this problem, and keep great leadership practices in the forefront. I use sticky notes, and a pen.

Storytelling 370

Storytelling Learning-by-Doing Training Process 370

Terry Starbucker

APRIL 1, 2012

They produce a constant feedback loop that improves retention, identifies process flaws, and identifies the parts of the process that matter most to the customer. There are four keys: 1) Do it consistently. 2) Do it personally (over the telephone). 3) Keep the conversation under 4 minutes. 3) Ask the right questions.

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ROI Call Center Operations Cost 294

Terry Starbucker

MARCH 20, 2011

We all understand this concept, whether we picture a flywheel or not – how we start a goal-hitting process is critically important. It’s the process of: Connecting the goals with the values of the business. So even if you just KNEW this process needed to be done, you still might not do it. And time is valuable.

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Collins Leadership Goal Definition 319

Terry Starbucker

JULY 27, 2014

That widget is put through a rigorous process that produces a consistently reliable product that delivers over and over and over again. Now let’s look at the other side – “Done right” Here, it’s all about quality. Impeccable quality. Uncompromising quality.

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How To Quality Price Cost 283

Terry Starbucker

APRIL 20, 2014

The correct “blend” of focus between process, policy, organization, accountability, metrics, and people. The key character traits common to great leaders.

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Quality Leadership Workshop Metrics 297

Terry Starbucker

MAY 21, 2019

You might learn the hard way, like I did many years ago, that simply barking out orders backed up by a process manual does not guarantee that those orders will be done well, or even carried out at all. A job title doesn’t mean much unless you learn how to build and channel influence. They need to trust you. They need to believe in you.

Advice 415

Advice Business Simulation Learning-by-Doing Influence 415

Terry Starbucker

APRIL 10, 2011

After all, I just came from the public accounting arena, which was all about debit and credits, numbers and figures, and processes and controls. Consequently, I tended to focus more on the problems themselves, and all the nuts and bolts surrounding them. Actually, it took about 2 minutes. “The fish stinks from the head down&#.

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Leadership Training Execution Process 274

Terry Starbucker

OCTOBER 14, 2012

By listening to these pitches, and recalling all the other ones I’ve heard in the last 10 months, I’ve noticed 7 keys to making them as effective as possible – getting to that next step in the process.

Due Diligence 418

Due Diligence Entrepreneur Construction Marketing 418

Terry Starbucker

MAY 17, 2015

It’s process ahead of progress. Use The Process of Elimination in Decision-Making -Effective business decision-making ideally should follow the same process that an interior designer uses to pick paint colors– laying out all the alternatives, and systematically eliminating the unacceptable ones.

Decentralization 150

Decentralization Leadership Core Competence Long-term 150

Terry Starbucker

MARCH 20, 2016

There are seven in particular that, if navigated well, will keep you firmly in control and pushing forward on the tightrope: 1) Process vs. Innovation – On the surface this looks more like a huge battle; the free thinking forces that love chaos and drive change, against the system-driven processors who thrive on order and repetition.

Leadership 150

Leadership Self-aware Innovation Process 150

Terry Starbucker

JANUARY 6, 2013

A boss gets lost in process, while the leader gets absorbed in performance. A boss outlines the “What”, while the leader also always explains the “Why” A boss thinks first about profit, while the leader thinks first about people. A boss is a disabler, while the leader is an enabler.

Stress 420

Stress Environment Report Course 420

Terry Starbucker

JULY 2, 2019

As a good more human leader, you’ve framed your vision, set your strategy, built your model, hired your team, designed your processes, set expectations, established a culture of accountability , and pushed confidently forward on executing your path to success.

Leadership 268

Leadership Energy Quality Positioning 268

Terry Starbucker

FEBRUARY 20, 2014

Good decorators always use the process of elimination in making color and design choices – that is, they find out what their clients DO NOT want before they figure out what they want. They typically start with a very wide range of choices, and then ask a simple question – “ tell me what you don’t like ”. It is Solved by Walking”.

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Leadership Consensus Follow-up Resistance 339

Terry Starbucker

NOVEMBER 24, 2013

My friend Mike Myatt summarized the issues well in a recent Forbes piece: “Training is often a rote, one directional, one dimensional, one size fits all, authoritarian process that imposes static, outdated information on people. The majority of training takes place within a monologue (lecture/presentation) rather than a dialog.

Leadership Development 305

Leadership Development Development Seminar Leadership 305

Terry Starbucker

MAY 20, 2012

The key questions are, 1) What’s the best and most effective way to get it? And 2), How can the process itself create a great little “booster shot” for the team, and especially for the business? Because after all, without it, we’re most likely taking our #leadership shots completely in the dark. Not a good thing.

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Team Consensus Morale Mentor 278

Terry Starbucker

NOVEMBER 2, 2014

Trusting that what you see, what you hear, and what you feel will be processed by your heart and mind in a way that will generate the best response, and one that comes from a more human place. I know Sally that all that education is valuable, no doubt, but leadership advisers, mentors, teachers and gurus cannot make decisions for you.

Leadership 305

Leadership Mentor Seminar Self-aware 305

Terry Starbucker

MAY 4, 2014

The thing that really gets us through the difficult parts of the creative process. How we need to be aware of the “emotional wake” that we leave on the people around us. How to successfully “surf” your fears, and the great example cited in the book.

Succession 279

Succession Storytelling How To Blog 279

Terry Starbucker

DECEMBER 19, 2010

That is, little segments of time where I can allow my brain to process. I found that by listening better, I could think and process better. Yes, there’s a premium on doing, and yes, things can’t be discussed and discussed and discussed (commonly known as “paralysis by analysis&# ), but there must be time to think.

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Self-aware Analysis Learning-by-Doing Process 339

Terry Starbucker

DECEMBER 11, 2011

It also doesn’t hurt to bring in a few morsels of the real thing into the board room now and then… Interior Designer - Decision-making is like picking paint colors , so we all need a little interior design savvy; that is, using the process of elimination to your advantage (i.e.

Learning-by-Doing 303

Learning-by-Doing Energy Process Course 303

Terry Starbucker

APRIL 8, 2018

Cooke hired me because of my financial background, and my ability to do the proper analysis -traits that were vitally important to his decision-making process. I was the person responsible for that page, and you can bet I spent a LOT of time working on it, and cranked out a lot of spreadsheets to support it.

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COO Analysis Sports Learning-by-Doing 306

Terry Starbucker

MAY 19, 2013

6) Performance reviews are not “ have to dos ” but “ want to dos ” – Interactions between leader and teammate regarding performance should be an ongoing open dialogue, not a process driven, obligatory drudgery. My biggest pet peeve is wasting valuable time by creating reports that are never read. They should be welcomed, not feared.

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Metrics Performance Review Document Mentor 404

Terry Starbucker

NOVEMBER 26, 2017

6) Performance reviews are not “ have to dos ” but “ want to dos ” – Interactions between leader and teammate regarding performance should be an ongoing open dialogue, not a process driven, obligatory drudgery. My biggest pet peeve is wasting valuable time by creating reports that are never read. They should be welcomed, not feared.

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Metrics How To Performance Review Document 250

Terry Starbucker

MARCH 1, 2015

I have found that creating little “spaces” in my day is the best way to do this- that is, little segments of time where I can allow my brain to process. I found that by listening better, I could think and process better. Like, taking the stairs down to the lunch room instead of the elevator. The art of silence.

Leadership 150

Leadership Self-aware Analysis Learning-by-Doing 150

Terry Starbucker

OCTOBER 22, 2017

Great leaders can “remember” past success by looking beyond the objective results and putting a fresh eye on the people, process and policy that achieved them. On the other hand, especially good outcomes can create complacency (the “ if it ain’t broke, don’t fix it ” mentality). Day-to-day Management.

Objective 176

Objective Policies Course Leadership 176

Terry Starbucker

DECEMBER 14, 2014

Great leaders “remember” past success by looking past the objective results and putting a fresh eye on the people, process and policy that achieved them. On the other hand, especially good outcomes can create complacency (the “ if it ain’t broke, don’t fix it ” mentality). Day-to-day Management.

Objective 279

Objective Policies Course Leadership 279

Terry Starbucker

OCTOBER 16, 2011

With nearly 30 years of experience in my rear view mirror, I can best describe the process of successful leadership as somehow getting a giant boulder up, and then over, a steep hill – a boulder not only filled with the accumulated weight of our talents and expectations, but with those of our teammates as well.

Team 305

Team Metrics Leadership ROI 305

Terry Starbucker

OCTOBER 5, 2014

So by being less focused on being liked and more focused on the people I led, and the decision process itself, I actually WAS more liked and accepted by my team. Which brings us back to the headline question: Do Leaders Need to Be Liked To Be Successful ?

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Succession COO Influence Follow-up 338

Terry Starbucker

AUGUST 4, 2013

Once the “new way” to success is in place, all the revised rules and processes are established, and exectution begins, the leader needs to have a steady hand on the wheel, changing course only when necessary. The leader must set the tone, immediately, and never look back.

Leadership 376

Leadership Morale Learning-by-Doing Operations 376

Terry Starbucker

MAY 6, 2018

Great companies like Zingerman’s also spend a lot of time on the hiring side, making sure that applicants have the necessary personality, temperament and common sense needed to be on the front lines, typically using personality tests and other profiling to get a good “read” early in the process.

Team Building 175

Team Building Team Training Metrics 175

Terry Starbucker

NOVEMBER 25, 2012

The Contextualizer - Great teams always know the “why” behind every strategy, tactic, and process – and it’s up to the leader to deliver that critical context, as the decisions are being made, and with as much candor and transparency as possible.

Team 392

Team Collins Leadership Active Listening 392

Terry Starbucker

DECEMBER 15, 2013

For the first few issues, this process happened naturally, such that I never really had to push a “leader” button. We had a staff of about 12 people, and my job was to get all the content put together, edited, typeset, proofed and delivered to the printer by our deadline.

Leadership 358

Leadership Content Mentor Career 358

Terry Starbucker

AUGUST 10, 2014

He looked at me for a few seconds, processing the information, with his usual mix of twinkle and intensity (he was always so good at straddling that line). Not too shabby, I thought, as the room quickly turned its attention to Bill. Everybody knew how important his reaction would be, so they waited for him to react.

Leadership 307

Leadership Metrics Education Mentor 307