Quoted in Forbes Q&A on being intentional with workplace communication
ReImagine Work
MAY 4, 2016
A team that spends a lot of time dealing with misunderstandings loses valuable time devoted to being productive. Forbes online, May 4, 2016: “It’s easy to misinterpret what other people say and do, but this can lead to internal conflicts. Correcting a misunderstanding is much harder than learning to think before acting.
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