Modern Servant Leader

NOVEMBER 8, 2012

You think Servant Leadership doesn’t work “in the real world” I guess organizations practicing servant leadership like Southwest Airlines, Vanguard, REI, U.S. We fail to stand up and resist toxic leadership when we see it. In fact, it’s quite the opposite… You Say I’m Naive.

Reis 198

Reis Airlines Education Long-term 198

Harvard Business Review

SEPTEMBER 12, 2012

When I say, "Social is and can be more than media," people resist. Companies like REI, Kickstarter, Kiva, Twitter, Starbucks — they get it. It's as if the two words (social and media) are now permanently fused together. But they shouldn't be. Social can be — and already is — more than Media. They live it.

Strategy 18

Strategy Disaggregation Reis eBook 18

Harvard Business Review

MAY 22, 2013

The more compelling and unique — think REI with its climbing walls — the better. Otherwise, they''ll likely take the path of least resistance — and that could mean they don''t buy from you. The message is clear: in-store experience matters. Don''t count on bringing customers to your brand.

Retail 8

Retail Reis Merchandising Download 8