The Recovering Engineer

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What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

The Recovering Engineer

Again, my initial response was much like the newscasters and commentators I saw reporting on the incidents… “Really! ” Then, I saw a report on the Today Show featuring one of the participants in the first dispute. How could they be that irrational!”

Airlines 216
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Navigating the Emotional Minefield When Giving Performance Feedback

The Recovering Engineer

Be prepared to back-up anything you say with data – quality reports, run reports, research data, etc. Give them time to process what you have said before asking for a response. If they are slower paced and focused on tasks , speak to the value and quality of their work. Keep your comments factual and observable.

Quality 164
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The DISC Test is an Assessment, It’s not a Test

The Recovering Engineer

I can't stop people from labeling, stereotyping and judging others based on the results of a DISC assessment report, and I do not want to promote that approach for applying the information. Talking about the DISC profile as a test gravitates towards stereotyping, labeling, and other negative applications.

Reference 102
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Listening as a Tool to De-escalate Conflicts

The Recovering Engineer

In Sway: The Irresistible Pull of Irrational Behavior Ori and Rom Brafman reference several studies that point to the need to be heard and how it affects people ranging from convicted felons to venture capitalists.

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Why you should never try to beat or fool the DISC Assessment

The Recovering Engineer

One question I often get when I'm discussing use of the DISC assessment and profile report is this: “Can you fool (or beat) the DISC assessment?” ” The short answer to that question is: Yes, you can “beat” the DISC assessment. The question I would ask in response is: While you can do that, why would you?

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Don't Use an Illness Description for a Normal Behavior | Guy.

The Recovering Engineer

As I watched the television piece, I was reminded of a common problem I see when people start to apply the DISC model of human behavior.

FAQ 225
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Three Critical Factors to Consider Before You Choose a Communication Technique

The Recovering Engineer

While the general principles remain the same, the specific strategy for communicating with your supervisor is different from the strategy you would use with your colleagues or with people who report to you. If there is a power mismatch between you and the other person, it could increase the perception of threat felt by either party.

Tools 194