Terry Starbucker

JANUARY 2, 2011

I love the way the retailer LuluLemon works this advantage with its employees and customers. Oh boy, does my fear rise up before I do that! But because of it, the release and joy I get when I bust through that wall and let ‘er rip is absolutely amazing.

Mentor 324

Mentor Learning-by-Doing Retail Goal 324

Terry Starbucker

MAY 29, 2014

Before SaySay) I’d always worked retail as a part-time job in addition to my full time “real” job, because I loved it. There were many nuggets of wisdom for any aspiring entrepreneur, and here they are, in Sarah’s own words: Pick the right place.

Succession 396

Succession Merchandising Finance Learning-by-Doing 396

Terry Starbucker

OCTOBER 9, 2011

Adam is currently right in the middle of his leadership journey, overseeing a large staff at a very successful retail operation. (Terry’s Note: Hi all – Today I’m introducing a new series of posts, written by guest writer Adam Tenenbaum , called Front Line Leadership.

Leadership 296

Leadership Tactics Maturity Management 296

Terry Starbucker

MARCH 11, 2012

Adam is currently right in the middle of his leadership journey, overseeing a large staff at a very successful retail operation. (Terry’s Note: This is the latest in a series of posts written by guest writer Adam Tenenbaum , called Front Line Leadership.

Price 302

Price Goal Energy Commitment 302

Terry Starbucker

NOVEMBER 3, 2013

Like in a retail business, I’d look for a repeat customer count of some kind. To use the retail example again, product returns & exchanges would be a prime candidate here, although it probably would be good to tack on customer service complaints too (to go to a similar high curve as I did).

Retail 325

Retail Drucker Objective Metrics 325

Terry Starbucker

JULY 29, 2018

For example, in a retail business, I’d look for a repeat customer count of some kind. For the cable TV business we came up with what we called a “customer fault rate”, which tallied every time a customer called in (or came to our retail locations) with a problem – of any kind (I graded on a pretty high curve).

Metrics 171

Metrics Leadership Retail Follow-up 171

Terry Starbucker

JUNE 14, 2015

This was not going to be a wholesale campaign – it was going to be retail, person by person. Somebody who had established a rapport with the field needed to step up and make a personal connection, and I knew I was up for the task. Thus, this Road Trip Week was born.

Follow-up 150

Follow-up Hotels Company Retail 150

Terry Starbucker

AUGUST 13, 2017

You just HAVE to keep leading, because you’ve created a sustainable leadership model, built to last (and last) for as long as you will be on this planet.

CPA 192

CPA COO CFO Leadership 192

Terry Starbucker

DECEMBER 27, 2009

And I really did come back with a new-found respect for the “retail civility&# demonstrated by the Parisians. To your second point, it is difficult to “pass down&# these kind of customer service values – THAT is one of the supreme leadership challenges we all face, every day. Del, I had a GREAT vacation!

Open-book 311

Open-book Price Blog Learning-by-Doing 311