This blog post is part of the HBR Online Forum The Future of Retail.
The End of History or Retail 3.0?
This blog post is part of the HBR Online Forum The Future of Retail. Ever since people started shopping on the internet, commentators and forecasters have been predicting the death of retail as we know it, much as the self-service format (Retail 2.0) largely killed off the full-service model (Retail 1.0) in the last half […]
November 21, 2011