I was meeting with a client last week, the CEO of a global financial services firm. At the end of our conversation, he asked me what feedback I had for him about his organization. Since this is a firm for which I have deep respect and admiration, I shared a very long list of positive observations on the people, their culture, and their impressive accomplishments. And then I told him that I thought the single biggest opportunity for improvement was to create a more candid and feedback-rich culture. I was happy to hear him respond that he wanted to do exactly that — and I wasn’t surprised to hear him say that he didn’t know how to begin.