Chart Your Course

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Employee Retention Survey 2018

Chart Your Course

my company was bought by another company almost 2 years ago – as a result, many changes, some of which are causing even long term employees to leave, including benefits, management, small or no raises, etc. High attrition in group of group of new joinees due to their expectations was not met in short time. A better economy!

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How You Can Promote a Productive Mentality at Work

Chart Your Course

Short break times can work wonders for office productivity levels. A short, five-minute walk outside can invigorate a person, get the blood flowing and inspire, new creative ideas. Giving your employees long-term goals can help them see the future of the business and their role within company. Give ‘Em a Break.

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Hiring (not Firing) for Soft Skills – TTI Success Insights

Chart Your Course

In the short term, you may be confident that she understands the functionality of the system. In fact, soft skills are often transferable to different jobs, whereas technical skills are usually more specific. Let’s say a candidate you’re considering has been using your CRM system for most of her career.

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Stay Focused During Meetings: Best Practices to Incorporate

Chart Your Course

In an article by Forbes Entrepreneur section, the author recommends that goals be short term and follow the S.M.A.R.T. It is best if the goals overlap. Goal setting is a practice that is attributed to highly successful people. acronym ; smart, measurable, attainable, realistic, timely.

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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

“Riverside already had good customer service but Tim wanted to create an even higher level of customer service, what we termed Premier Customer Service,” Chart Your Course International’s Smith says. Most companies miss the boat when trying to do something like this because they only want to conduct a couple of short training sessions.

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3 Proven Ways Call Centers Can Better Streamline Operations

Chart Your Course

Believe it or not, dogmatically squeezing every last cent out of wages and employee costs can actually lead to higher spending in the long term. That said, too many contact centers are penny wise and pound foolish. This is because employees who feel like they have enlisted in boot camp don’t typically stick around long. Cloud Contact Center.

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Top 16 Books for Human Resource and Talent Management Executives

Chart Your Course

The eight steps are: 1) Create Urgency, 2) Form a Powerful Coalition, 3) Create a Vision for Change, 4) Communicate the Vision, 5) Remove Obstacles, 6) Create Short-term Wins, 7) Build on the Change. Drucker is considered the most influential management thinker ever, and the one who introduced the term “Knowledge Worker.”