Modern Servant Leader

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Do You Have the Fundamental Systems to Serve Customers?

Modern Servant Leader

Does your organization have the fundamental systems in place to serve your customer’s needs? Here’s an example: Bad Systems: An Example. What systems do I have in place to ensure their needs are met? Technology #DeltaFail #DeltaVacationsFail Customer Service Customer Support Delta Airlines Delta Vacations Systems'

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The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. As a result, the company suffered massive failures from archaic IT systems their employees and unions had been begging them to replace for decades.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Meanwhile the flight attendant union president explained the phone systems also could not handle the load. Yet, time and again we see how IT system failures cause major problems for companies. Simply put, any IT professional can tell you, Southwest technology leaders have likely requested an upgrade to their systems for years.

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Giving Gratitude? Say. Their. Name.

Modern Servant Leader

No different than if you are a security analyst and your responsibility is keeping the systems updated and secured right. Morgan, I want you to know we appreciate the work you did on that system. It’s no different than if you are a programmer and your responsibility is writing good code. In every role, we might make mistakes.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Meanwhile the flight attendant union president explained the phone systems also could not handle the load. A company of Southwest’s scale does not get this far behind in technology without repeatedly ignoring the advice of their IT department. Yet, time and again we see how IT system failures cause major problems for companies.

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Score More in 2024: 24 Innovative Leadership Goals for the New Year

Modern Servant Leader

Enhance Feedback Systems: Create a more robust feedback system for stakeholders to let you and peers know what’s working and what needs improvement. It’s the new year and you need new goals. Here are 24 innovative leadership goals for the new year – including metrics to measure your progress….

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Your First 90 Days: How to Start Your New Leadership Role Right.

Modern Servant Leader

It also includes internal products like IT systems, manufacturing tools, data sources, and more. Thoroughness : Think in terms of systems and prioritize long-term results over short-term quick wins. Products Products include the hard goods and services the organization provides. This is more important Days 31-60 and 61-90.