Over the years I’ve talked with hundreds of managers about the reasons for complexity in their organizations — and in almost all cases they cite “technology” as one of the main culprits. But in the next breath, they also acknowledge that technology has revolutionized the way they work, increased personal productivity, and given them a whole new world of capabilities. It’s an odd dichotomy: the notion that technology is a blessing and curse, a driver of improvement, and a source of frustration. This often leaves managers wondering what they can do to increase the benefits and minimize the pain, both for themselves and their organizations.
To Use Technology Effectively, Ask the Tough Questions
The newest tech toys don’t always come with business value.
December 23, 2013
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New!
HBR Learning
Digital Intelligence Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Digital Intelligence . Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Excel in a world that's being continually transformed by technology.