The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers
Modern Servant Leader
DECEMBER 18, 2023
Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. The result is a case study in the cost of ignoring employees. The root-cause of Southwest’s meltdown? Leadership’s failure to heed their employees.
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